EPIC Analyst | 40 hours a week | Informatics

Southeast Iowa Regional Medical Center•West Burlington, IA

About The Position

The EPIC Analyst configures, modifies, tests, and maintains Epic and other clinical applications, with a focus on Health Information Management and Claims. The role builds collaborative relationships with hospital leadership, clinical department users, and corporate departments to support system usage and acceptance. It handles complex configuration tasks and advanced issues while helping ensure application availability and performance. The analyst evaluates and optimizes clinical workflows, gathers requirements and feedback from clinicians and other stakeholders, and configures Epic features such as templates and order sets to meet organizational needs. The role monitors system performance, manages upgrades and maintenance, troubleshoots technical issues, and supports security and regulatory compliance, including HIPAA-related access controls and audit logging. It also tests system changes, supports continuous improvement, trains users, and maintains accurate, accessible data and reporting for clinical decision-making and regulatory needs. The position requires completion of an EPIC Assessment as part of the application process. It is based at one of the West Burlington, Fort Madison, or Mt. Pleasant campus locations; hybrid options may be possible in the future.

Requirements

Epic certification in at least one module, or the ability to obtain certification within six months of hire.
Completion of an EPIC Assessment is required for the application to be considered.

Nice To Haves

Bachelor’s degree in Arts/Sciences (BA/BS) in a related field.
1–3 years of experience in clinical, operational, or financial workflows relevant to the supported module.
1–3 years of experience in healthcare IT or clinical operations.

Responsibilities

Analyze and optimize clinical workflows so Epic EHR features align with clinical processes and help improve efficiency.
Work with physicians, nurses, IT staff, and other stakeholders to gather requirements and feedback.
Configure and customize Epic, including templates, order sets, and other workflow features.
Monitor system performance, manage upgrades, maintain the system, and troubleshoot technical issues.
Provide technical support for Epic system issues, including working with IT teams on system downtime or user errors.
Support compliance with healthcare regulations such as HIPAA by enforcing security protocols and monitoring user access and audit logging.
Participate in continuous improvement initiatives and recommend and implement Epic usage best practices.
Test new features, updates, and system changes through unit, integration, and user acceptance testing.
Train clinical staff and users, create training materials, and provide ongoing support.
Ensure Epic data is accurate and accessible for clinical decision-making and regulatory reporting.
Develop and maintain reports on clinical outcomes, performance metrics, and patient-care quality.
Design, verify, document, and refactor software configurations; investigate and resolve application issues; develop and execute test plans; evaluate design options; and ensure incidents are handled according to procedures.

Benefits

Competitive base pay.
Matching retirement programs.
Health, dental, and vision plans.
Health Savings and Flexible Spending Accounts.
Employee discounts, including car rental and cell-phone plans.
Employer-paid long-term disability, life, and AD&D insurance.
Paid time off (PTO).
Education Assistance Program.
Employee Assistance Program.
Employee Referral Bonus Program.
Discounted cafeteria meals.
Paid Parental Leave.
Employee Service Recognition program.
Voluntary plans including life, AD&D, short-term disability, critical illness, accident insurance, and hospital indemnity.