EPIC Analyst | 40 hours a week | Informatics

Great River Health•Fort Madison, IA

About The Position

The EPIC Analyst configures, modifies, tests, and maintains Epic and other clinical applications, with a focus on Health Information Management and Claims. The role partners with hospital leadership, clinical department users, and corporate departments to support system use and acceptance. It handles complex configuration and build tasks, resolves advanced issues, and helps ensure reliable application availability and performance. The analyst analyzes clinical workflows and works with clinicians and other stakeholders to align Epic functionality with organizational processes and goals. Responsibilities also include configuring templates, order sets, and other system features; monitoring performance and managing upgrades and maintenance; supporting users and troubleshooting technical issues; and helping ensure compliance with healthcare regulations, including HIPAA. The position tests new features and changes, develops and maintains test plans, documents and refactors software configurations, and contributes to continuous improvement. It also provides user training and support, and helps ensure Epic data is accurate and accessible for clinical decision-making and regulatory reporting. The role may be based at the West Burlington, Fort Madison, or Mt. Pleasant campus. Hybrid options may be possible in the future.

Requirements

Epic certification in at least one module, or ability to obtain certification within six months of hire.

Nice To Haves

Bachelor’s degree in Arts/Sciences (BA/BS) in a related field.
1–3 years of experience in clinical, operational, or financial workflows relevant to the supported module.
1–3 years of experience in healthcare IT or clinical operations.

Responsibilities

Analyze and optimize clinical workflows so Epic EHR features align with healthcare organization processes.
Work with physicians, nurses, IT staff, and other stakeholders to gather requirements and feedback.
Configure and customize Epic, including templates, order sets, and other features for organizational needs.
Monitor system performance, manage upgrades, maintain and update the system, and troubleshoot technical issues.
Provide technical support for Epic EHR issues, including system downtime and user errors.
Enforce security protocols and monitor data privacy, user access controls, and audit logging to support regulatory compliance.
Participate in continuous improvement initiatives and recommend and implement best practices for Epic use.
Test new features, updates, and system changes, including unit, integration, and user acceptance testing.
Provide training and ongoing support to clinical staff and other users, including preparing training materials and conducting sessions.
Ensure Epic data is accurate and accessible for clinical decision-making and regulatory reporting.
Develop and maintain reports to track clinical outcomes, performance metrics, and patient care quality.
Design, verify, document, and refactor software configurations; investigate and resolve application issues; develop and execute test plans; evaluate design options; and ensure incidents are handled according to procedures.

Benefits

Competitive base pay
Matching retirement programs
Health, dental, and vision plans
Health Savings and Flexible Spending Accounts
Employee discounts, including car rental and cell-phone plans
Employer-paid long-term disability, life, and AD&D insurance
Paid time off (PTO)
Education Assistance Program
Employee Assistance Program
Employee Referral Bonus Program
Discounted cafeteria meals
Paid Parental Leave
Employee Service Recognition program
Voluntary plans including life, AD&D, short-term disability, critical illness, accident insurance, and hospital indemnity