EP Device Specialist - Arrhythmia

INTEGRIS Health•OK, OK

1d•Onsite

About The Position

The Electrophysiology Device Specialist provides direct and indirect care for patients with cardiac pacemakers and automatic internal cardiac defibrillator systems, following departmental processes. The specialist serves as an advocate and liaison among patients, staff, physicians, and external customers, sharing information to support continuity of care. The role collaborates with electrophysiologists, cardiologists, surgeons, cardiac nurses, device nurses, and device staff in other clinics, and functions as part of a first-response team. The specialist evaluates and supports quality clinical care for patients with cardiac devices; reviews remote transmissions and correlates findings with patients’ clinical conditions to help manage arrhythmias; and performs device interrogations and reprogramming in the office, including for urgent walk-ins. The specialist interprets arrhythmias, troubleshoots devices, educates patients and families, monitors devices affected by company recalls, and performs trans-telephonic pacemaker checks when required. The role also triages and communicates messages, documents patient contacts, completes charges for device services, and reports to an assigned supervisor or manager.

Requirements

Previous experience with programmable electronic cardiac systems and program software.
Training in dysrhythmia recognition within 90 days of employment.
CPR or BLS certification and introduction to code training and simulation to be obtained within 90 days of employment.
Ability to communicate effectively in English.

Nice To Haves

Bachelor’s degree preferred.
Three years of experience in the cardiac device/arrhythmia field preferred.
Previous clinical cardiovascular experience preferred.
Previous computer experience preferred.

Responsibilities

Evaluate, manage, and support the delivery of quality clinical care to patients with cardiac pacemakers and automatic internal cardiac defibrillator systems.
Apply knowledge of cardiac devices and their effects, using critical thinking and specialized understanding of healthcare procedures and electronic medical devices.
Independently review daily remote device transmissions and correlate information with patients’ clinical conditions to assist with arrhythmia management.
Perform device interrogations and necessary reprogramming for scheduled office appointments and urgent walk-ins, considering device type, insurance restrictions, and patient needs.
Interpret arrhythmias, troubleshoot devices, and reprogram pacemaker and defibrillator settings according to patient needs and departmental protocols.
Encourage questions from patients and families, provide guidance that fosters compliance, and educate patients about heart pacing at an appropriate level of understanding.
Document patient contacts related to company recalls, arrange closer and more frequent monitoring, and take appropriate measures when device changes are required.
Perform trans-telephonic pacemaker checks when required between office follow-up visits to assess basic function and generator battery status, and provide reports to physicians.
Ensure messages are accurate and complete; triage and prioritize messages; and communicate information to providers and patients in a timely manner.
Review device information, health history, medications, and information related to patients’ heart failure status when triaging.
Communicate effectively with internal and external customers and transfer calls appropriately, announcing where and why a call is being transferred while staying on the line.
Complete and submit charges for device interrogations and remote-check services provided in the device clinic.
Collaborate with relevant clinical disciplines and serve as part of a first-response team.
Report to the assigned supervisor or manager.