EP Device Specialist - Arrhythmia

INTEGRIS Health•Oklahoma City, OK

About The Position

The EP Device Specialist provides direct and indirect care for patients with cardiac pacemakers and automatic internal cardiac defibrillator systems, following departmental processes. The specialist supports quality clinical care, interprets device information in relation to patients’ clinical conditions, and helps manage arrhythmias. The role serves as an advocate and liaison among patients, families, staff, physicians, and external customers, and collaborates with electrophysiologists, cardiologists, surgeons, cardiac nurses, device nurses, and device staff at other clinics as part of a first response team. The position includes reviewing remote device transmissions, performing device interrogations and reprogramming in the office, including for urgent walk-in appointments, and conducting trans-telephonic checks when indicated. The specialist interprets arrhythmias, troubleshoots devices, educates patients and families about heart pacing, monitors patients affected by company recalls, and takes appropriate action when device changes are needed. Additional duties include triaging and communicating messages, reviewing device and patient health information, completing documentation, and submitting charges for device interrogation and remote-check services.

Requirements

Previous experience with programmable electronic cardiac systems and programming software.
Training in dysrhythmia recognition within 90 days of employment.
CPR or BLS certification and introduction to code training and simulation within 90 days of employment.
Ability to communicate effectively in English.

Nice To Haves

Bachelor’s degree preferred.
Three years of experience in the cardiac device/arrhythmia field preferred.
Previous clinical cardiovascular experience preferred.
Previous computer experience preferred.

Responsibilities

Evaluate, manage, and support quality clinical care for patients with cardiac pacemakers and automatic internal cardiac defibrillator systems.
Review remote transmissions from implanted devices daily and relate the findings to patients’ clinical conditions to assist with arrhythmia management.
Perform device interrogations and necessary reprogramming for scheduled and urgent walk-in office visits, considering device type, insurance restrictions, and patient needs.
Interpret arrhythmias, troubleshoot devices, and reprogram pacemaker and defibrillator settings according to patient needs and department protocols.
Encourage questions from patients and families and provide guidance that supports compliance.
Educate patients about heart pacing in a manner appropriate to their level of understanding.
Document patient contacts related to company recalls, arrange closer monitoring, and take appropriate measures when device changes are required.
Perform trans-telephonic pacemaker checks between office visits when required, assess basic function and generator battery life, and provide reports to physicians.
Ensure messages are accurate and complete; triage and prioritize messages and communicate information to providers and patients in a timely manner.
Review device information, health history, medications, and information related to the patient’s heart failure status.
Communicate effectively with internal and external customers and transfer calls appropriately, remaining on the line to announce the transfer and its reason.
Complete and submit charges for device interrogations and remote-check services provided in the device clinic.
Collaborate with other professional disciplines and serve as part of a first response team.