EOS Maintenance Training & Capability Lead
About The Position
The EAM Adoption & Capability Lead builds and sustains the organizational capability needed for Amgen sites to transition from Maximo to SAP EAM. The role owns the business adoption strategy, role-based learning approach, site readiness model, and change-agent enablement to support consistent SAP EAM use across maintenance, calibration, planning, scheduling, inventory, and reliability processes. The role partners with global process owners, SAP EAM product owners, site leaders, training teams, and change agents to align learning and readiness activities with approved future-state processes. It coordinates training, practice, reinforcement, and post-go-live support, while monitoring adoption and readiness risks and improving capability-building materials and mechanisms. The position also evaluates AV and TQ strategies for qualifying facilities, maintenance, calibration, and other technicians on execution activities, and leads LMS integration aspects with SAP and specific work-center capabilities.
Requirements
- Doctorate degree; or master's degree and 2 years of Training experience; or bachelor's degree and 4 years of Training experience; or associate's degree and 8 years of Training experience; or high school diploma/GED and 10 years of Training experience.
Responsibilities
- Develop and maintain the SAP EAM adoption and capability-building strategy for global maintenance, calibration, planning, scheduling, and site leadership communities.
- Translate Maximo-to-SAP EAM process changes into role-based learning journeys, job aids, readiness materials, and site manager discussion guides.
- Partner with global process owners, SAP EAM product owners, site managers, training teams, and change agents to align training content with approved future-state processes.
- Build and manage the site change-agent network, including expectations, cadence, feedback loops, adoption risks, and readiness scorecards.
- Define training requirements by persona and access package, including maintenance supervisor/owner, technician, calibration technician, planner/scheduler, approver, inventory roles, viewer, and business support roles.
- Coordinate training delivery, reinforcement sessions, simulation and practice activities, and knowledge checks before and after deployment waves.
- Monitor adoption risks, including local workarounds, inconsistent transaction use, incomplete work order documentation, poor mobile adoption, and gaps in planner and technician readiness.
- Ensure capability-building materials reinforce data quality, compliance, safety, GxP expectations, and standard work management behaviors.
- Maintain post-go-live adoption support mechanisms, including office hours, refresher training, FAQs, site feedback reviews, and continuous improvement inputs.
- Evaluate AV and TQ strategies to qualify facilities, maintenance, calibration, and other technicians on specific execution activities.
- Lead LMS integration aspects with SAP and specific work-center capabilities.
Benefits
- Retirement and Savings Plan with generous company contributions
- Group medical coverage
- Dental coverage
- Vision coverage
- Life insurance
- Disability insurance
- Flexible spending accounts
- Discretionary annual bonus program, or a sales-based incentive plan for field sales representatives
- Stock-based long-term incentives
- Award-winning time-off plans
- Flexible work models where possible
- Career development opportunities
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
