EOS Maintenance Training & Capability Lead

Amgen • Thousand Oaks, CA

19h

About The Position

The EAM Adoption & Capability Lead builds and sustains the organizational capability Amgen sites need to transition from Maximo to SAP EAM. The role owns the business adoption strategy, role-based learning approach, site readiness model, and change-agent enablement to support consistent use of SAP EAM across maintenance, calibration, planning, scheduling, inventory, and reliability processes.

The position partners with global process and product owners, site leadership, training teams, and change agents to align learning and readiness efforts with approved future-state processes. It coordinates training and reinforcement before and after deployment waves, monitors adoption risks, maintains post-go-live support, evaluates qualification strategies for technical staff, and leads LMS integration aspects with SAP and work-center capabilities.

Success includes approved and aligned role-based training paths ahead of deployment, an active change-agent network, demonstrated user readiness, improved adoption of SAP EAM, and clear site-manager visibility into readiness gaps and reinforcement actions.

Requirements

• Doctorate degree; or a master's degree and 2 years of training experience; or a bachelor's degree and 4 years of training experience; or an associate's degree and 8 years of training experience; or a high school diploma/GED and 10 years of training experience.

Responsibilities

• Develop and maintain the SAP EAM adoption and capability-building strategy for global maintenance, calibration, planning, scheduling, and site leadership communities.
• Translate changes from Maximo to SAP EAM into role-based learning journeys, job aids, readiness materials, and site-manager discussion guides.
• Partner with global process owners, SAP EAM product owners, site managers, training teams, and change agents to align content with approved future-state processes.
• Build and manage the site change-agent network, including expectations, cadence, feedback loops, adoption risks, and readiness scorecards.
• Define training requirements by persona and access package, including supervisors/owners, technicians, calibration technicians, planners/schedulers, approvers, inventory users, viewers, and business support roles.
• Coordinate training delivery, reinforcement sessions, simulations and practice activities, and knowledge checks before and after deployment waves.
• Monitor adoption risks, including local workarounds, inconsistent transaction use, incomplete work-order documentation, poor mobile adoption, and readiness gaps.
• Ensure capability-building materials reinforce data quality, compliance, safety, GxP expectations, and standard work-management behaviors.
• Maintain post-go-live adoption support, including office hours, refresher training, FAQs, site feedback reviews, and continuous-improvement inputs.
• Evaluate AV and TQ strategies for qualifying facilities, maintenance, calibration, and other technicians on specific execution activities.
• Lead LMS integration aspects with SAP and specific work-center capabilities.

Benefits

• Retirement and Savings Plan with generous company contributions
• Group medical, dental, and vision coverage
• Life and disability insurance
• Flexible spending accounts
• Discretionary annual bonus program, or sales-based incentive plan for field sales representatives
• Stock-based long-term incentives
• Award-winning time-off plans
• Flexible work models where possible
• Career development opportunities

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed