Environmental Services - Team Lead

Advocate Health•Libertyville, IL

51d•$21 - $31•Onsite

About The Position

This role involves leading Environmental Services (EVS) staff in daily operations, ensuring adherence to procedures, and assisting with scheduling and staffing adjustments. The Team Lead also functions as an EVS Tech, understanding all departmental roles, and plays a key part in hazardous materials management, disaster plans, staff competencies, and customer service. Additionally, the role includes overseeing equipment and supply maintenance, training new staff, communicating performance issues to leadership, and ensuring customer satisfaction through effective communication and conflict resolution.

Requirements

High School diploma or equivalent leadership experience preferred.
3 years experience with at least one in Housekeeping
Good communication skills
Good organizational skills
Excellent customer service skills
Must be able to communicate instructions
Team player
Able to work with all levels of personnel
Demonstrates flexibility
Projects a positive attitude
Willing to learn, cooperate
Self motivated
Demonstrates initiative
Good communication skills. Written and verbal
Thinking consistent with Advocate Mission, Values, Philosophies and quality concepts
EVS product and equipment knowledge
Potential exposure to hazardous materials
Job responsibility involve walking, standing, bending, climbing and lifting throughout the work day.
Ability to perform medium lifting: up to 35 pounds occasionally and/or 10 to 15 pounds frequently and/or up to 10 pounds constantly.

Nice To Haves

High school diploma or equivalent leadership experience preferred.

Responsibilities

Confers, plans ahead with supervisory staff, on job assignments, projects and activities.
Verifies completion of all assigned duties/tasks by Environmental Services staff according to EVS procedures.
Responsibility for assisting in scheduling of the Environmental Services staff.
Adjusts the daily schedule to ensure proper staffing in all areas.
Functions as Environmental Services Tech, knowing all positions/responsibilities within department.
Role in Hazardous Materials, spills and disaster plans
Assists in competencies
Monitor Bed Tracking
Monitors lunch and breaks
Liaison between EVS and customers/staff as needed
Coordinate projects/set ups
Assist with room inspection high touch, etc.
Issues key, pagers, equipment, etc
Makes suggestions for work improvement
Assists in training and introducing new equipment and cleaning methods by demonstrating techniques and procedures
Inspects equipment and supplies for cleanliness and possible damage, to ensure that it is in working for the next shift use and maintenance of all equipment.
Communicate to leadership associate performance, conduct, issues, etc.
Demonstrates a commitment to satisfying customer needs and exceeding customer expectations. Continues to improve patient and customer satisfaction scores.
Utilizes AIDET with both Internal Customers and External Customers .
Demonstrates ability to identify and resolve interpersonal conflicts constructively when dealing with fellow associates.
Demonstrates a positive, supportive attitude to patient families and other personnel in emergency and non-emergency situations.
Displays patient and tact when dealing with other hospital personnel.
Presents department in a positive manner to all contacts.
Maintains courteous and pleasant attitude to patients, families and other contacts.
Maintains confidential patient and departmental information.
Utilizes appropriate chain of command in resolving complaints, grievances
Trains associates and assists in Department Orientation Process.
Maintains licenses and certificates as appropriate
Fulfills operating unit, competencies, and required training.

Benefits

Comprehensive suite of Total Rewards: benefits and well-being programs
Competitive compensation
Generous retirement offerings
Programs that invest in your career development
Base compensation listed within the listed pay range based on factors such as qualifications, skills, relevant experience, and/or training
Premium pay such as shift, on call, and more based on a teammate's job
Incentive pay for select positions
Opportunity for annual increases based on performance
Paid Time Off programs
Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability
Flexible Spending Accounts for eligible health care and dependent care expenses
Family benefits such as adoption assistance and paid parental leave
Defined contribution retirement plans with employer match and other financial wellness programs
Educational Assistance Program