Environmental Services Lead

Ochsner Health•New Orleans, LA

1d•Onsite

About The Position

This job, under general supervision and following prescribed procedures, leads environmental service aides in accomplishing the housekeeping services of the hospital interior and related hospital properties, as well as to coordinate these activities with other department. Assumes responsibility for 24 hours/7 days a week seamless service of environmental services assigned staff, performing cleaning and/or project work at company medical facilities as a working supervisor, and monitors environmental services employees to ensure that area assignments are maintained in a safe, clean, aseptic and operationally effective condition. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential duties. This job description is a summary of the primary duties and responsibilities of the job and position. It is not intended to be a comprehensive or all-inclusive listing of duties and responsibilities. Contents are subject to change at the company's discretion.

Requirements

High School diploma or equivalent
1 year housekeeping experience.
Must have computer skills and dexterity required for data entry and retrieval of information.
Must be proficient with Windows-style applications and keyboard.
Effective verbal and written communication skills and the ability to present information clearly and professionally.
Basic knowledge of floor care
Strong interpersonal skills
Experience troubleshooting and analyzing problems associated with areas of responsibility
Self directed and able to work with little supervision
Capable of operating Environmental Services equipment such as automatic scrubber and burnisher

Nice To Haves

Health care or hotel experience

Responsibilities

Supervises and leads Environmental Services Aides to maintain assigned area in a clean and aseptic manner.
Assigns personnel, equipment and supplies in an efficient and effective manner so that maximum utilization of resources is attained in carrying out housekeeping operations and maintaining a high standard of cleanliness while promoting a cooperative effort on the part of those involved in accomplishing these activities.
Coordinates, schedules and conducts employee training and/or development with management to meet established performance standards, teamwork and customer service criteria.
Responds immediately to defects, deficiencies and/or customer complaints and follows through in-service recovery, service resolution and follow-up.
Exhibits flexibility in scheduling and stalling practices to accommodate needs of unit.
Adapts behavior to the specific patient population, including but not limited to: respect for privacy, method of introduction to the patient, adapting explanation of services or procedures to be performed, requesting permissions and communication style.
Other related duties as required.
Remains knowledgeable on current federal, state and local laws, accreditation standards or regulatory agency requirements that apply to the assigned area of responsibility and ensures compliance with all such laws, regulations and standards.
This employer maintains and complies with its Compliance & Privacy Program and Standards of Conduct, including the immediate reporting of any known or suspected unethical or questionable behaviors or conduct; patient/employee safety, patient privacy, and/or other compliance-related concerns.