Environmental Health Support Specialist I/II

Franklin County Public Health•Columbus, OH

3d•Onsite

About The Position

Under the direction of the Environmental Health Division Manager, the Environmental Health Support Specialist role is responsible for performing programmatic duties and providing clerical support to Environmental Health programs as assigned. This position focuses on providing excellent customer service to internal and external customers in accordance with the mission, core values, and purposes of Franklin County Public Health.

Requirements

Environmental Health Support Specialist I: High school diploma or equivalent.
Environmental Health Support Specialist I: 2 years’ training or experience in office practices and procedures to include customer service, and data entry, and computer systems or 1 year experience within government administrative/customer service operations.
Environmental Health Support Specialist II: High school diploma or equivalent.
Environmental Health Support Specialist II: 5 years’ experience in government administrative/customer service operations or 3 years’ experience specific to environmental health customer service/administrative operations.
Strong organizational skills with attention to detail and accuracy and ability to learn new information quickly.

Responsibilities

Provide direct support to Environmental Health Division Manager or designee.
Provide programmatic and clerical support including mailing, scanning, faxing, and copying.
Open, sort and distribute incoming correspondence, and create standardized letters, notices, and mass mailings.
Help customers with questions and licenses related to public swimming pools, body art, campgrounds, animal bites, rabies tags, water quality, food facilities, solid waste, plumbing, etc.
Interact with the public in person, by phone, email, and by audio/visual communication; respond to questions and requests for information or public records, answering incoming calls.
Receive and receipt payments from customers. Process and balance payments received.
Utilize appropriate methods for interacting effectively and professionally with persons of all ages and from diverse cultural, socioeconomic, educational, racial, and ethnic backgrounds, sexual orientations, lifestyles, and physical abilities.
Issue, collect, organize, and process applications, permits, licenses and plans.
Enter data, maintain databases, and create reports.
Assist in development and distribution of program reports and data.
Perform other duties as assigned.