About The Position

At Silver Dollar City Company, we create memories worth repeating. We do this daily across each of our properties, all located within the Ozark Mountains of Southwest Missouri, with Table Rock Lake as a neighbor. We are seeking a Safety and Security Entry Screening Officer for Silver Dollar City Attractions who will embody the heart and soul of our mission of creating memories worth repeating while caring deeply about our brand. This person also brings a spirit of fun, authenticity, collaboration, creativity, and genuine hospitality to the lives of our guests. We want to work alongside someone who acts as an extension of our mission, values, and culture. This individual is driven to create meaningful experiences for our hosts, guests, and community while ensuring the success and profitability of our unique offerings. They also bring fun, authenticity, collaboration, creativity, and genuine hospitality to their life and work. We seek an individual who can bring the vision of the resorts to life. The right Property Entry Screening Officer will include equal parts curious learner, innovator, administrator, detail driver, mentor, and motivator.

Requirements

  • Demonstrate the ability to communicate effectively with guests and employees in person, by radio, telephone, and in writing, all in a manner consistent with Silver Dollar City Attractions' values.
  • Ability to accurately and informatively enforce park screening rules and general instructions.
  • Actively greet, listen, and clarify any park security rules that guests or hosts may have.
  • Respond appropriately to questions and constructive criticism.
  • Ability to make all demographic groups feel relaxed and at ease while participating in the screening process.
  • Ability to remember locations and work-required procedures.
  • Understand, remember, and carry out very short and simple instructions.
  • Understand, remember, and carry out detailed instructions.
  • Maintain attention and concentration for extended periods.
  • Ability to navigate a tablet-based system.
  • Ability to solve problems and anticipate guests' and hosts' needs through the entrance screening process.
  • Familiarity with a tablet-based operating system and ability to quickly navigate and rapidly categorize items utilizing the tablet.
  • Always observes safety and security procedures, reports potentially unsafe conditions, and properly utilizes equipment and materials.
  • Ability to interact with customers and hosts in a genuinely friendly, respectful, and caring manner while maintaining professionalism and confidentiality.
  • Must uphold the Mission and Values of Silver Dollar City Company; Promote a harassment-free environment; Team oriented, self-motivated, self-supervising, and maintain positive interdivisional working relationships.
  • Completes tasks on time or notifies the appropriate person with an alternate plan; ability to work flexible schedules, including weekends, holidays, and evenings.
  • Arrives on time for work and demonstrates good time management skills.
  • Maintain a well-groomed and professional appearance in accordance with uniform standards.
  • Must be at least eighteen (18) years of age.
  • Must possess a valid form of identification.
  • Must have a high school diploma or equivalent.
  • Must have the ability to pass a background check and drug screen.

Nice To Haves

  • Class E Missouri driver’s license or resident state equivalent is preferred but not required for this position.
  • Preference will be given to candidates with prior Law Enforcement or Security related experience.
  • POST certification is preferred but not required for this position.
  • First Aid and CPR certification is preferred but not required for this position.

Responsibilities

  • Being generally friendly and caring.
  • Greet all Guests in a friendly and professional manner
  • Controlling park access at Host, Guest, and Service entrances.
  • Searching bags by visual and/or mechanical device.
  • Must be able to work adjacent to and properly operate electronic Metal Detection Units, Handheld wands, and electronic threat detection systems.
  • Must be able to scan Guests and deal professionally with any Guest that may need additional screening or has prohibited items in their possession.
  • Must be able to provide professional Guest Services such as giving directions, answering questions, interacting with friendly conversation, and representing the Company in a positive, family-friendly manner.
  • Be observant of any potentially suspicious activity and report the same to an armed Security officer, Supervisor, or Law Enforcement officer.
  • Must be able to work at multiple positions and assignments as the Company needs changes with rapid increases or decreases in the attendance flow.
  • Must be able to work outside, standing for an extended time, in all weather conditions.
  • Taking possession of lost property and returning same to Lost & Found.

Benefits

  • Free Admission to Silver Dollar City Attractions and discounted admissions to Herschend Enterprises’ attractions and resorts across the US for you and your dependents.
  • Complimentary tickets & discounts on season passes for loved ones.
  • Discounts on dining, drinks and merchandise across Silver Dollar City Attractions.
  • 401(k) & Profit Sharing
  • Affordable health plan options (co-pay, HSA, FSA) available to all full-time seasonal and year-round employees.
  • Mary's Well House - Employee health center provides employees with basic office visits, x-rays and lab work for a co-pay, whether insured or not.
  • 100% free tuition starting day one of employment.
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