Entertainment Technician - Entertainment Administration

Hard Rock Hotel & Casino Ottawa•Hard Rock Casino Northern Indiana, IN

1d•Onsite

About The Position

Under the direction of the Supervisor, Production, the incumbent assists in the operational functions of the Hard Rock Entertainment Department. This includes the set up and tear down of events property-wide, and performing fabrication, set-up, assembly, and disassembly of all equipment, scenery, wardrobes, instruments, and tools necessary for the preparation of professional shows and performances. The role also assists in the day-to-day operations of the department to ensure it functions properly. The company emphasizes that team members are key to success and offers a comprehensive benefits package to support their health, future planning, and work-life balance, though benefits may vary with employment status. The company culture is described as creative, encouraging authenticity, and rooted in the heritage of the Seminole Tribe of Florida, which acquired Hard Rock International in 2007. Hard Rock International is a globally recognized company with venues in over 74 countries, and Seminole Hard Rock Support Services was created to support all brands and lines of business, aiming to bring fun and excitement to team members and guests.

Requirements

High School Diploma or trade school certificate and a minimum of three (3) years of event/ concert production experience performing similar duties required or a combination of education and experience.
Must obtain and maintain all licenses / certifications per Federal, State, and Indiana Gaming Commission.
Must successfully pass background check.
Must successfully pass drug screening.
Must be twenty-one (21) years of age.
Must possess strong communication and listening skills, excellent speaking, reading and writing.
Minimum of 3 (three) years of work experience in event/concert production.
Ability to read and understand all Hard Rock Northern Indiana policies and procedures.
Pertinent federal, state, and local laws, codes, and regulations.
Ability to effectively deal with internal and external customers and staff, some of whom will require high levels of patience, tact, and diplomacy.
Proficient with MS Office – Word, Excel, Outlook, PowerPoint.

Nice To Haves

Prior experience opening new properties/outlets preferred.

Responsibilities

Creates an atmosphere that induces guests to make Hard Rock Casino Northern Indiana their choice for gaming entertainment; responsible for actively building and retaining guest relations and acts as a mentor to team members to provide superior guest service.
Follow Production policies and procedures related to the entertainment department to ensure efficient and effective operations.
Assist in implementing event operating plans and for Hard Rock Live.
Assemble and disassemble trusses for lighting shows, soft goods, scenery, drops, curtains, etc.
Assemble sets and stages, including related light and sound components.
Load in prior to shows and performances and loads out following shows and performances equipment, instruments, wardrobe, tools, etc.
Repair and maintain lighting, sound, and fly systems, drops, soft goods, stage and stage floor, musical instruments, etc. to avoid delay or cancellation of performances due to malfunctioning equipment.
Demonstrate a commitment to ensuring responsible gaming and responsible alcohol service by discreetly notifying appropriate managers of concerns and observations.
Demonstrate actions and behaviors that reinforce the Company’s Mission and Values of Communication, Integrity, Fun, Respect, Accountability, Passion and Dedication.
Promote positive public/employee relations at all times
Maintain a clean, safe, hazard-free work environment within area of responsibility.
Performs other duties as assigned and adheres to all Indiana Gaming Regulations.