Entertainment Manager

Great Wolf Lodge•Ledyard, CT

1d•Onsite

About The Position

At Great Wolf, the Entertainment Manager creates an exciting atmosphere for Guests through Entertainment, Activities, Experiences and Seasonal Events.

Requirements

High School diploma or equivalent
Requires working knowledge of Microsoft Office products
Minimum 1 year previous experience in leadership or supervisory role
Must have prior experience working with children
Event planning knowledge
Professional entertainment background and/or production experience
Strong Leadership and coaching skills
Flexibility regarding scheduling based on business demands including evenings, weekends, and Holidays ( Up to 10% of time travel maybe required)
Proven customer service skills and communication skills; able to read and interpret English language manuals relating to safety, operations, and procedures
Successful completion of a criminal background and drug screen

Nice To Haves

Bachelor's Degree in Performing Arts, Theater, Business, or a related field
Previous experience in a related fields such as Entertainment, Hospitality, or Education
Charismatic, enthusiastic attitude
Ability to multi-task and prioritize a variety of tasks with minimal direction
Proven teamwork skills

Responsibilities

Be visible around the lodge and at events to act as the "Host/Face of the lodge"
Provide training and coaching for Pack to engage and entertain guests.
Provide coaching around performance and entertainment skills.
Identify areas of opportunity and new experiences to expand presence and impact with the team in the lodge (arrival/departure, waterpark, live music for bars/dining, music, etc)
Evaluate guest flow and make recommendations to improve operating hours and show / activity schedules
Participate and provide feedback on corporate projects (new character event development, training tools, etc)
Responsible for personnel related matters including; recruitment and hiring, performance management, disciplinary action, training, etc.
Participates in the Manager-On-Duty (MOD) program and executes duties
Serves as backup to Guest Service Manager as needed
Elevate & perform all branded experiences consistently according to Family Tradition procedures.
Responsible for all aspects of Character Appearances and Entertainment at the property
Provide support to all necessary community appearances. This includes, but is not limited to sponsors, charities, tradeshows, media, and private functions
Willingness to represent Great Wolf Lodge, our mission and core values, in a positive manner on and off site
Ensure a safe, clean, and professional environment at all times