Entertainment & Sales Manager

Full House Resorts•Waukegan, IL

6h•Onsite

About The Position

Our mission is to be Chicagoland’s premier gaming and entertainment destination, celebrated for unparalleled hospitality and an unforgettable guest experience. We’re not just a casino—we’re a community where our team members thrive, with countless opportunities for career growth and a workplace culture centered on inclusivity and fun. As we continue to elevate our standards of excellence, we seek dynamic, coachable individuals who are passionate about hospitality and eager to grow with us. At American Place Casino, every moment is crafted to delight, every opportunity is a pathway to success. We are looking for a creative, organized, and hands-on Entertainment Manager who is passionate about hospitality and delivering an unforgettable guest experience. The ideal candidate understands how live entertainment supports engagement, revenue, and our mission of being Chicagoland’s premier gaming and entertainment destination. This person is collaborative, coachable, and thrives in a fast-paced, team-driven environment. They are comfortable managing multiple priorities, working across departments, and serving as the primary point of contact for artists and vendors. We seek someone detail-oriented, proactive, and committed to excellence, who brings energy and professionalism to every event. Most importantly, this individual is excited to grow with us and help create inclusive, fun, and memorable experiences that elevate every guest moment.

Requirements

3–5 years of experience in live entertainment, event coordination, hospitality, casino entertainment, or a related field
3–5 years of experience supporting or managing the full event lifecycle, including talent coordination, scheduling, contracts, or day-of-show execution
Experience serving as a primary point of contact for vendors, performers, or guests in a live event environment (3+ years preferred)
Experience coordinating across multiple departments (such as Security, Marketing, F&B, Operations, or Technical teams) to deliver successful events (3+ years preferred)
Experience tracking budgets, reporting on performance, or supporting revenue-driven entertainment programs focused on attendance, spend, or ROI (3+ years preferred)
Must be able to obtain/maintain any necessary certifications and/or licenses as required by local gaming regulations

Responsibilities

Lead the execution of a high-quality entertainment program that drives guest engagement, revenue, and overall property experience
Manage the full lifecycle of entertainment events, including talent booking, contract coordination, scheduling, and day-of-show execution
Maintain oversight of budgets, reporting, and performance metrics to ensure alignment with financial goals and operational standards
Ensure compliance with all gaming regulations, licensing requirements, and performance rights organizations
Bring professionalism, accountability, and a guest-first mindset to every interaction
Ensure each event reflects the property’s commitment to exceptional hospitality and memorable guest experiences
Source and book local, regional, and national entertainment acts (comedians, soloists, duos, and small bands) aligned with casino demographics
Manage offer flow and contract execution with oversight from the Director, ensuring timely and accurate compensation to talent and agencies
Develop and maintain a year-round entertainment calendar, including comedy, live music, themed nights, and lounge acts (approximately 40–50 shows annually, subject to growth)
Serve as primary point of contact for performers, overseeing load-in, sound checks, and show timing
Coordinate with Security, EVS, F&B, Marketing, Player Development, and other departments to ensure seamless event execution
Oversee basic lighting and sound requirements for a 250-capacity venue, in partnership with a house technician or small-scale AV support
Manage artist hospitality, including riders, green room setup, and overall performer experience
Maintain ticketing systems, including show builds, seating configurations, asset coordination, and VIP ticketing execution
Track entertainment spend and provide monthly reporting on ROI, including impact on casino drop/win
Partner with Marketing to promote entertainment offerings and drive attendance
Collaborate with Food & Beverage to maximize revenue during live entertainment events
Ensure compliance with all gaming regulations, licensing requirements, and performance rights organizations (ASCAP, BMI, SESAC, IGB badging, etc.)