Technical Entertainment Maintenance Full Time Opportunities: Tech I, Tech II, Tech III

Universal Orlando•Orlando, FL

2d•Onsite

About The Position

Universal Orlando Resort is seeking skilled individuals for full-time opportunities as Entertainment Maintenance Technicians (Tech I, Tech II, Tech III). These roles are crucial for supporting Entertainment shows and offerings by performing advanced troubleshooting, corrective maintenance, and repairs of technical entertainment equipment and systems. Responsibilities include modifications, testing, installing, and commissioning of replacement systems, as well as providing technical and mechanical support for daily operations. The positions require a strong understanding of entertainment systems theory, practical experience in maintenance and repair, and a commitment to safety and operational reliability.

Requirements

Advanced knowledge of entertainment systems theory as well as practical training and experience.
5-8 years’ experience in maintaining, troubleshooting, and repairing entertainment equipment (Tech I).
5-8 years’ experience in electrical repairs in DC or AC systems (preferred for Tech I).
5-8 years’ experience in design, installation, or maintenance of A/V & entertainment systems (Tech I).
3-5 years’ experience in maintaining, troubleshooting, and repairing entertainment equipment (Tech II).
3-5 years’ experience in electrical repairs in DC or AC systems (preferred for Tech II).
3-5 years’ experience in design, installation, or operation of A/V & entertainment systems (Tech II).
1-3 years’ experience in maintaining and repair of entertainment equipment (Tech III).
1-3 years basic troubleshooting knowledge of entertainment systems (Tech III).
Valid Florida driver’s license required.
Computer experience with basic knowledge of MS, MSWord, MS Excel a plus.
Equivalent combination of education and experience accepted.

Nice To Haves

Associate degree (AA) preferred.
Bachelor’s degree from a four-year college or university in related field preferred.
Christie Certification Training (Tech II).
Q-Sys Level 1, Dante Level 1 (Tech II).
Q-Sys Level 2, Control Training 201, Control & UCI Fundamentals (Tech II).
Dante Level 2 or 3 (Tech II).
SMAART Technologies Software Certification (Tech II).
Advanced knowledge in the set-up and ongoing maintenance of A/V & Entertainment systems.
Certificates and factory training desired.
Cable terminations and labeling desired.

Responsibilities

Perform analysis, troubleshooting, and implementation of immediate and long-term repairs and solutions to improve operational reliability, safety, and serviceability of Entertainment equipment and systems.
Utilize a systematic approach to researching defective or ineffective parts/systems using technical manuals, technical drawings, and external resources.
Provide accurate data entry and timely communications on tasks, corrective actions, and/or repairs made, listing parts required into department utilized tracking system(s).
Research and specify parts to replace.
Complete hard copy maintenance records or physical logbook entries where appropriate.
Perform job duties as described for department’s non-lead job descriptions.
Perform modifications to equipment and systems as directed by Universal Orlando Entertainment.
Communicate and coordinate with other departments or crafts as needed.
Communicate resource needs and work plans to supervision.
Actively participate in learning opportunities in entertainment technologies for all disciplines.
Understand and actively participate in Environmental, Health & Safety responsibilities by following established UO policy, procedures, training and team member involvement activities.
Perform diagnostics and repairs to address system failures and provide immediate and/or long-term corrective actions and repairs that will improve operation reliability, safety and serviceability of entertainment show equipment and systems.
Perform daily, weekly, monthly, semi-annual, and annual inspections and preventative maintenance on technical entertainment systems and elements (audio, lighting, video, electrical, laser, network systems).
Respond to calls for service, show down incidents, show element quality repairs, and related issues in adherence with all applicable safety rules and regulations.
Initiate and engage in positive interactions with internal partners.
Perform start up and checks of Entertainment venues to ensure the technical entertainment show systems and elements are ready for daily operation.
Utilize company resources to stay current on current equipment use in entertainment systems to maintain a high show quality.
Apply basic troubleshooting skills to diagnose system failures and to provide immediate and/or long-term corrective actions that will improve operation reliability.