Entertainment Lead

Merlin Entertainments•North Richland Hills, TX

11d

About The Position

The Entertainment Lead supports one or more of Peppa Pig Theme Park’s shows, events, or costumed character products. The role involves cast and crew supervision, show and event quality assurance, safety, and venue operations. The Entertainment Lead also helps run and maintain rehearsal and operational processes, training, schedules, production books, and cast and crew start-up meetings. The role collaborates with Entertainment Theming, Operations, Production, and Theatrical Services teams to achieve project goals, including rehearsal, installation, and strike plans. The Entertainment Lead maintains the daily artistic and operational integrity of assigned shows, events, or costumed character products, and helps ensure a fun, safe, positive, and professional environment with excellent guest service, particularly for children. The position supports entertainment processes, health and safety targets, standard operating procedures, KPI tracking, schedules, timecards, and cast or crew development. It may cover other Stage Managers or Technicians during days off, vacation, or absences. Work takes place in varied indoor and outdoor settings and may involve changing temperatures, floor surfaces, wet or humid conditions, and loud environments. The role requires mobility and physical activity throughout the attraction, including standing, sitting, walking, bending, lifting, climbing, and manipulating objects.

Requirements

Associate degree or bachelor's degree in Theatre Management, Theatre Arts, Event Management, or equivalent professional experience.
Experience in theatrical, cruise ship, or theme park live entertainment show production.
Basic knowledge of lighting, audio, sound effects, scenic design, costuming, and staging.
Ability to hear, listen, and communicate with others.
Ability to sit and stand for long periods and to stand, sit, or walk continuously for a full shift, with a meal break.
Finger dexterity sufficient to complete paperwork and use a computer.
Ability to wear required personal protective equipment.
Ability to move throughout all areas of the attraction, with or without reasonable accommodation.
Ability to bend, stoop, kneel, reach, twist, lift, push, pull, climb, balance, and crouch to perform daily activities.
Ability to grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination.

Responsibilities

Support one or more shows, events, or costumed character products.
Supervise cast and crew and help maintain show and event quality, safety, and venue operations.
Run and maintain rehearsal and operational processes, training, schedules, production books, and cast and crew start-up meetings.
Collaborate with Entertainment Theming, Operations, Production, and Theatrical Services teams on project goals, rehearsal plans, installation, and strike plans.
Maintain knowledge of all positions necessary for show operation.
Foster a fun, safe, positive, and professional work environment and provide excellent guest service, with children as the primary focus.
Maintain the daily artistic and operational integrity of assigned shows, events, or costumed character products.
Coordinate with technical and operations teams to gather audition and rehearsal support needs before operation.
Collaborate with department leadership to execute and supervise entertainment processes and achieve park and department health and safety targets.
Maintain and update Entertainment SOPs and KPI tracking targets.
Help maintain assigned cast and crew schedules and timecards using company timekeeping programs.
With support from the Entertainment Manager and Supervisor, develop, evaluate, and support the performance of cast or crew members, including administering developmental discussions.
Work with creative project timelines and schedules to achieve park and departmental goals and objectives.
Cover for other Stage Managers or Technicians during their days off, vacation, or absences.
Perform other duties as assigned.