Enterprise Vendor Management Specialist

Bankers Trust Company•Des Moines, IA

5d•$60,000 - $70,000•Hybrid

About The Position

The Enterprise Vendor Management Specialist is part of a team responsible for supporting various enterprise-wide systems and products used across the organization. The Enterprise Vendor Management Specialist will be responsible for user administration, maintenance, and management of the enterprise-wide systems to ensure maximum usage of the available technology. This includes ancillary internal and third-party systems. The role will also be responsible for providing systems training and data reporting for all vendor performance and issue management.

Requirements

At least three years of vendor management experience
Strong knowledge of enterprise solutions
Ability to meet and manage deadlines as well as conflicting priorities
Strong knowledge of contracts and Service Level Agreements (SLAs)

Nice To Haves

Bachelor’s degree in Business, Technology, or other related field preferred
Experience with managing third-party vendors preferred
Bank operations experience preferred

Responsibilities

Tracks the vendor product roadmap, backlog, and execution of initiatives to deploy new features and functionality in collaboration with business needs
Conducts and reviews vendor assessments
Collaborates with internal teams to ensure alignment with business goals
Functions as top-level escalation point for business line end-users
Develops and builds key relationships with Bank’s enterprise vendors and builds key escalation paths
Monitors updates and addresses system configuration changes where needed
Develops and maintains reports, dashboards, and processes to continuously improve data quality
Conducts research on emerging products, services, protocols and standards in support of development efforts as well as any ancillary systems integrated or stand-alone
Understands the regulatory requirements and system impacts
Provides administrative support, including management and support of system audits
Engages, escalates, and coordinates with IT to resolve issues and assists with system upgrades and changes
Collaborates with end-users with ongoing performance and usage of enterprise systems and possesses a strong knowledge of vendor systems and capabilities
Handles vendor management within our vendor management system which includes ongoing due diligence monitoring
Assists with developing policies and procedures for bank and vendor engagement
Identifies and coordinates training as needed
Performs other duties as assigned

Benefits

Group Health, Dental, and Vision Insurance
Generous Paid Time Off (PTO)
Volunteer Time Off (VTO)
401(k) plan with lucrative company match
Tuition assistance
Company Paid Life Insurance
Paid Parental Leave
Lifestyle Accounts that provide employees with reimbursement for the things that are most important to them such as childcare, student loan payments, gym memberships, pet insurance and much more.
Team Member Banking - a suite of products and services with special benefits for employees
Annual bonus program