ENTERPRISE TECHNOLOGY SPECIALIST

The Kroger Co.•Tolleson, AZ

About The Position

Responsible for the technology infrastructure within enterprise locations. The Enterprise Technology Specialist drives technology policies and standards to ensure service-level guidelines are met and technology outcomes are delivered on time and within budget. The role fosters communication and collaboration by supporting the Technology Leader as a technology ambassador and demonstrates the company's core values of respect, honesty, integrity, diversity, inclusion, and safety. The position oversees end-to-end technology deployments across multiple disciplines, including hardware installations, budgets, vendor partnerships, milestones, and enterprise rollout schedules. It works with business stakeholders, vendor partners, technology partners, and local leadership to monitor progress, achieve service standards, and support successful technology implementations. The role also mentors entry-level talent, coaches end users, improves processes, and manages infrastructure refresh needs and expenses. Independent travel to enterprise locations is required. The employee must be able to perform the essential job functions with or without reasonable accommodation.

Requirements

At least 2 years of experience supporting a specific technology domain or system.
Advanced knowledge of Microsoft products.
Ability to collaborate in a team environment.
Proven administrative and project management skills.
Ability to articulate technology information to all levels of the organization.
Advanced communication skills to effectively share information with business leaders and stakeholders.
Advanced knowledge and understanding of technology infrastructure, systems, procedures, and project life cycles.
Ability to perform the essential job functions with or without reasonable accommodation.

Nice To Haves

Bachelor's degree in a technology discipline.
Retail technology knowledge.
Experience as a project manager.

Responsibilities

Oversee end-to-end technology deployments across multiple disciplines.
Provide direction and partnership for project completion within each discipline, managing hardware installations, budgets, vendor partnerships, milestones, and enterprise rollout schedules.
Drive service-level agreement (SLA) achievement and scope of work (SOW) for technology maintenance providers.
Communicate with business stakeholders and vendor partners to monitor progress and identify opportunities requiring action.
Collaborate with technology partners to ensure systems operate to defined standards and deliver successful outcomes for enterprise locations.
Support and guide local leadership to ensure technology implementations meet enterprise standards.
Mentor entry-level talent across multiple disciplines.
Coach end users and provide technology expertise to create collaborative solutions.
Develop efficiencies that enable process improvement, change management, and growth within enterprise locations.
Capture annual infrastructure refresh needs, manage expenses, and identify cost savings.
Travel independently to enterprise locations.