Enterprise Systems Analyst

Anderson University•Anderson, SC

3d•Onsite

About The Position

Anderson University’s Office of Information Technology invites applications for the role of full-time Enterprise Systems Analyst. Anderson University is an innovative, entrepreneurial, premier comprehensive, liberal arts university affiliated with the South Carolina Baptist Convention. The university seeks candidates with a strong Christian value system, lifestyle, and commitment to the integration of faith and learning. The Enterprise Systems Analyst provides technical and functional support for enterprise and cloud-based software applications used across the University. This role partners closely with faculty, staff, campus departments, IT teams, and third-party vendors to ensure applications are reliable, secure, and effectively support teaching, learning, and administrative operations. Additionally, this position will troubleshoot application issues, support cloud and SaaS platforms, assist with software configuration and lifecycle management, respond to support requests, and provide user guidance, documentation, and training to promote successful technology adoption. The position also assists with testing software updates, resolving access and authentication issues, and identifying opportunities to improve support processes, services, and the overall user experience.

Requirements

Knowledge equivalent to that gained through a bachelor’s degree in information technology, information systems or related field.
2-4 years of equivalent experience in supporting software applications, cloud-based or SaaS platforms.
Demonstrated ability to prioritize and complete simultaneous projects within a deadline.
Commitment to Anderson University’s Christ-centered mission and community.

Nice To Haves

Prior work experience in an enterprise of higher education environment.
Strong customer service, organization, and communication skills.
Familiarity with identity and access management concepts.

Responsibilities

Provides technical and functional support for enterprise and cloud-based software applications used across the University.
Partners closely with faculty, staff, campus departments, IT teams, and third-party vendors to ensure applications are reliable, secure, and effectively support teaching, learning, and administrative operations.
Troubleshoots application issues.
Supports cloud and SaaS platforms.
Assists with software configuration and lifecycle management.
Responds to support requests.
Provides user guidance, documentation, and training to promote successful technology adoption.
Assists with testing software updates.
Resolves access and authentication issues.
Identifies opportunities to improve support processes, services, and the overall user experience.