Enterprise Systems Administrator

Saint Paul & Minnesota Foundation•Saint Paul, MN

2d•Hybrid

About The Position

The Enterprise Systems Administrator is responsible for the configuration, maintenance, and optimization of the Foundation’s ERP/CRM systems, which may include iPhi, Salesforce, and other systems as identified. This role serves as the primary point of contact and subject matter expert for its assigned systems, owning day-to-day administration, enhancement requests, and user support. The Enterprise Systems Administrator acts as the internal product owner for assigned systems, applying strong business analysis skills to understand business goals and requirements and to translate them into sustainable, compliant, and effective system configuration and use.

Requirements

Bachelor's degree in Business, Information Technology, or a related field — or equivalent work experience.
Minimum 2+ years of hands-on administration experience with ERP/CRM or similar business systems in a professional environment.
Proficiency configuring assigned systems, including objects/records, fields, workflows or automation, validation rules, permission sets, and security models.
Experience with data management tools and practices, including data quality, deduplication, and migration.
Familiarity with system integration concepts and common third-party connectors (e.g., MuleSoft, Zapier, APIs).
Solid understanding of reporting, dashboards, analytics, and relational database concepts across business systems.
Strong business analysis skills — including requirements development, process mapping, and translating business goals into sustainable, compliant, and effective system solutions — combined with strong analytical and problem-solving abilities.
Excellent communication skills with a proven ability to translate between business needs and technical/system concepts for both non-technical and technical audiences.
Highly organized with the ability to manage multiple priorities and deadlines simultaneously.
Self-directed and proactive — able to identify issues and opportunities without being prompted.
Collaborative team player who can work cross-functionally with all areas of the organization.
All employees are expected to live within a commutable driving distance to the Foundation.
All of our team members must be flexible and able to adapt to short and long-term shifts in their job duties.

Nice To Haves

Experience with nonprofit or philanthropic sector CRM and grants management platforms (e.g., Salesforce Nonprofit Cloud, iPhi) is preferred.
Familiarity with nonprofit-specific data models — such as Households, Affiliations, Relationships, Donations/Opportunities, Grants, and Recurring Gifts — is a plus.
Relevant systems administration or business analysis certification(s) preferred (e.g., Salesforce Administrator (ADM-201), Salesforce Advanced Administrator (ADM-211), Salesforce Business Analyst, or an equivalent certification for other assigned systems).
Experience with nonprofit-sector CRM or grants management systems (e.g., Salesforce Nonprofit Cloud/NPSP, iPhi), including configuration of donation management, grant tracking, and constituent relationship management.
Familiarity with program management use cases across assigned systems (case management, outcome tracking).
Understanding of grant management workflows within ERP/CRM or grants management systems.

Responsibilities

Serve as the subject matter expert for assigned ERP/CRM systems (e.g., iPhi, Salesforce, and others as identified).
Manage user setup, profiles, permissions, roles, and security settings.
Configure and customize objects, fields, record types, page layouts, and validation rules using each system’s native configuration tools.
Build and maintain workflows, approval processes, and automation.
Oversee data integrity through duplicate management, audits, and quality initiatives.
Administer and monitor integrations between assigned systems and other third-party business applications.
Serve as the primary point of contact for end-user support and troubleshooting across assigned systems.
Develop and deliver training for new and existing users.
Maintain documentation including user guides, process flows, and system configurations.
Monitor adoption metrics and drive improved system utilization.
Serve as the subject matter expert on the data and reporting features within each assigned system.
Partner with other data and reporting experts and business owners across the Foundation to support data and reporting requests.
Gather, document, and translate business goals and requirements into scalable, sustainable system configurations across assigned systems.
Evaluate current-state processes and recommend future-state solutions that balance business needs with system best practices, compliance, and long-term maintainability.
Manage system releases and upgrades, including feature testing, impact analysis, and user communications.
Evaluate and coordinate third-party applications, marketplace add-ons, and vendor integrations.
Lead or support ERP/CRM-related projects from scoping through delivery.
Maintain system security and ensure adherence to data privacy regulations.
Manage sandbox/test environments for configuration testing.
Enforce change management and deployment processes.
Maintain a system health roadmap, including technical debt tracking and license optimization across all assigned systems.
Manage vendor relationships and contracts for the vendors that deliver assigned ERP/CRM systems, including contract renewals, service-level agreements, invoicing/licensing terms, and vendor performance.
Partner with all areas of the organization to align system capabilities with business goals.
Act as a strategic advisor on ERP/CRM best practices and the systems roadmap.
Liaise with IT and leadership on cross-functional initiatives.