Enterprise System Administrator

AIT•Plano, TX

69d

About The Position

The Enterprise Systems Administrator administers, supports, integrates, and improves AIT’s enterprise application portfolio. Systems include IFS (ERP), SugarCRM, the internally developed GURU engineering/PLM/CAD integration system, other line-of-business applications, and associated databases and middleware. The role serves as an internal subject-matter expert responsible for system configuration, user and permission administration, integrations, monitoring, incident resolution, upgrades and migrations, reporting, backups, security controls, and vendor coordination. The position supports platform migrations and major upgrades, including migration from IFS Applications 9 to IFS Cloud, and coordinates testing, validation, data reconciliation, issue resolution, and post-launch stabilization. It collaborates with IT, infrastructure, network, database teams, vendors, consultants, and implementation partners to maintain reliable, secure systems and improve business processes. The role also provides reporting support, end-user training and assistance, operational documentation, and automation of routine administration. Work is performed indoors in production and office environments, including temperature-controlled areas and possible exposure to small or enclosed spaces. The position may involve travel up to 30% of the time. The standard work schedule may require overtime to meet deadlines or respond to emergent conditions, and the role is on-call for emergent conditions. Employees entering production areas must wear personal protective equipment. The position may require a government security clearance; U.S. citizenship is required for consideration where that clearance is required. ITAR eligibility requirements also apply.

Requirements

Prior experience supporting IFS Applications, IFS Cloud, or a comparable enterprise ERP platform is required.
Experience supporting ERP implementations, upgrades, or cloud migrations, including testing, end-user support, and data validation.
Experience working across multiple business functions, such as Manufacturing, Supply Chain, Sales, Engineering, Quality, or Operations.
Experience with ERP security, user setup, permission management, reporting, and functional configuration.
Demonstrated experience with integrations, including APIs, SOAP/REST, middleware, or ETL; SQL; relational databases; and application monitoring tools.
Strong systems-administration skills across enterprise applications and supporting infrastructure.
Proficiency with SQL, relational database concepts, and basic DBA tasks such as indexing, query tuning, backups, and restores.
Familiarity with APIs, integration patterns, middleware, and data exchange between systems.
Ability to analyze business processes and recommend practical system improvements aligned with operational needs and ERP best practices.
Strong troubleshooting and problem-solving skills, including resolving functional and system-related issues promptly.
Strong written and verbal communication skills, including creating training documents, process documentation, and end-user instructions.
Ability to manage multiple priorities and support requests in a dynamic environment while maintaining a high level of customer service.
Strong organizational skills and attention to detail in system setup, testing, reporting, and documentation.
Ability to meet the physical demands described, including moving objects up to 50 pounds; walking between work sites; prolonged periods sitting at a desk and using a computer; and periods working on feet, using tools, bending, and stooping.
U.S. citizenship is required for consideration if a government security clearance is required; ITAR eligibility requirements apply, including U.S. citizenship or national status, lawful permanent residence, refugee admission, or asylum status.
Employees who work in or enter the production environment are required to wear personal protective equipment.

Nice To Haves

Bachelor’s degree in Information Technology, Business, Supply Chain, Manufacturing Systems, Computer Science, or a related field; an equivalent combination of education and relevant ERP experience may be considered.
At least 5 years administering enterprise applications (ERP/CRM/PLM/LOB) and related databases in a manufacturing or engineering environment.
Working knowledge of SQL and relational database concepts.
Experience working with third-party vendors, implementation partners, or ERP consultants.

Responsibilities

Serve as technical and functional administrator for IFS, SugarCRM, GURU, PLM/CAD connectors such as CATIA integrations, and other line-of-business applications.
Manage user accounts, permissions, role-based access, development/test/production environments, configurations, patches, and version upgrades.
Lead and support platform migrations and major upgrades, including IFS Cloud migration; coordinate testing, validation, data reconciliation, issue resolution, and post-go-live stabilization.
Design, implement, and maintain integrations between enterprise systems and backend services using APIs, middleware, ETL, or message queues.
Monitor application and database performance, perform tuning and capacity planning, and implement alerting and observability for service-level agreements.
Troubleshoot and resolve functional and technical application issues in collaboration with IT, network, infrastructure, database teams, and external vendors or implementation partners.
Administer databases and support SQL troubleshooting, data loads and migrations, data integrity, and ad hoc data requests; coordinate backup and recovery procedures.
Develop and maintain system documentation, runbooks, operational procedures, and audit and compliance controls for change management and security requirements.
Create and support operational and management reports, dashboards, and SQL-based reports; assist users with report development.
Develop and maintain scripts or automation for routine administration, deployments, and health checks.
Provide end-user support, training materials, and knowledge transfer for multiple systems.
Coordinate with external vendors, consultants, and implementation partners on enhancements, escalations, and best practices.
Participate in IT project workstreams for application implementations, integrations, and process improvements; perform impact analyses for changes.
Maintain application environment security and compliance through patching, permission management, auditing, and security-clearance coordination where applicable.
Complete required safety training as appropriate and comply with AIT safety, quality, operational, and environmental procedures and policies.