Enterprise Strategic Account Executive – West Coast Hyperscalers

GE Vernova

2d•$208,000 - $312,000•Remote

About The Position

The Enterprise Strategic Account Executive (ESAE) within the Customer Solutions team will serve as the GE Vernova (GEV) central point of contact for two west coast based Hyperscale customers. This role supports the value proposition for the entire GE Vernova portfolio by developing and maintaining a deep understanding of our customer’s culture, needs, business objectives, and business strategy. The primary responsibility of this role is to develop and maintain high levels of customer satisfaction. In this role, the leadership of all aspects of account management will be required, including defining the business model, promoting and selling of solutions, and ensuring a unified GEV presence to the customer to support increased customer satisfaction and shareholder value for both GEV and the Customer. The team is focused on ensuring the customer feels that GEV is easy to solve problems with, easy to do business with, and easy to plan the future with, ultimately becoming a strategic partner.

Requirements

Bachelor’s degree in business, engineering or related discipline from an accredited university or college.
Minimum 10 years of additional experience in direct sales/commercial, marketing, account management or other EPC/end user customer or supplier-facing role.
Minimum 10 years of experience in the energy, power generation, and/or renewables industry.
Strong financial management skills with knowledge of market economics and competitive landscape, including deep knowledge of the energy market, including energy production (renewables, natural gas, etc.), transmission, storage, and consumption.
Demonstrated success developing and maintaining GEV cross-business relationships at multiple levels.
Demonstrated ability to influence both internal and external stakeholders.
Demonstrated success in developing and maintaining effective customer relationships at C-suite level.
Demonstrated strength in interpersonal, written, presentation and communication skills, with all business levels including senior leadership.
Team leadership experience.
Proven ability in developing and implementing a business strategy or blueprint.
Ability to speak and interact in the local language of the Customer.
Ability and willingness to travel up to 30%-75% of the time, as required.

Nice To Haves

Advanced degree or MBA
Proximity to the Customer Center of Competence or willingness to relocate.
Experience as the lead account manager/ leading an account team with identified key customers who have broad product portfolios.
Strong team player with interpersonal, communication, influencing and team building skills.
Strong customer-orientation focus and passion to win.
Problem Solver – works closely with internal and external teams to bring solutions to complex and tense problems.
Ability to lead– ability to influence and drive results as team member as opposed to command and control.
Proven record of success working in a multicultural, regional, cross functional environment.

Responsibilities

Own the Customer Relationship from the C-suite down, facilitating and advocating for both GEV and the customer and ensuring executive sponsorship is valued and provided by both organizations.
Spend majority of time (both virtually and travelling) inside GEV coordinating with sales, technical, project management, quality, and senior management teams on customer communications, quality/feedback/problem resolution, customer account plans and summaries, and executive meetings.
Fully understand the customer’s business, market, competition, as well as GEV business unit priorities and growth initiatives.
Develop a strategic account plan jointly with the customer and business unit account teams that includes proactive growth objectives, internal/external relationship heatmap, and critical to customer satisfaction issues.
Represent the entire GEV portfolio and support collaboration across business units for opportunities which require complex or multi-P&L solutions.
Plan and lead yearly strategic business reviews with senior GEV leaders and the Customer’s C-Suite.
Collaborate with GEV’s Customer Experience Leader to facilitate the annual NPS survey and orchestrate feedback/action plan.
Set Operational KPIs (inclusive of quality and commercial Key Performance Indicators/ Targets to Improve (KPIs/TTIs)) between the key account and GEV.
Collaborate with GEV’s Customer Quality Leader and BU quality teams to understand key pain points with GEV product/services quality and drive transparent communication and resolution.
Bring a focus on customer satisfaction to all processes and interactions.
Collaborate with GEV’s Enterprise Sales Operations Leader to leverage standard work, operational data, and metrics to monitor the health of the customer relationship, alignment with GEV priorities, and overall growth and profitability of the account.
Monitor KPIs/TTIs including Orders & Backlog, Profitability, 3-year pipeline, Customer experience (NPS and other customer satisfaction metrics), Customer Safety, Quality health scorecard, and Delivery Service/availability of GEV equipment.
Monitor Share of wallet.

Benefits

medical, dental, vision, and prescription drug coverage
access to Health Coach from GE Vernova, a 24/7 nurse-based resource
access to the Employee Assistance Program, providing 24/7 confidential assessment, counseling and referral services
GE Vernova Retirement Savings Plan, a tax-advantaged 401(k) savings opportunity with company matching contributions and company retirement contributions
access to Fidelity Executive Services
tuition assistance
adoption assistance
paid parental leave
disability benefits
life insurance
12 paid holidays
permissive time off
the Restoration Plan, a nonqualified plan with company credits on eligible pay above IRS limits