Enterprise Sourcing Operational Excellence Director

Capital Group•Charlotte, NC

11d•$210,393 - $357,668

About The Position

As Capital Group continues to invest in enterprise-scale capabilities, we are building leadership roles that define how critical functions operate, scale, and deliver long-term value. The Enterprise Sourcing Office (ESO) is a key part of this evolution, expanding from traditional sourcing execution to a strategic enterprise capability focused on Enterprise Value enabling strategic business outcomes (cost, innovation, quality, resilience, efficiency). As the Enterprise Sourcing Operational Excellence Director, you will lead a critical capability responsible for defining and operationalizing the firm’s end-to-end operational procurement operating model. You will shape how sourcing, procurement, vendor management, and governance come together to deliver enterprise-wide outcomes and evolve a scalable, forward-looking procurement operating model. You will define procurement strategy execution frameworks, design and embed scalable processes and systems that enable visibility, efficiency, and control across external spend. This includes leadership of intake and orchestration, procure-to-pay, contract management, 3rd party data & analytics, practice and capability enablement, and governance practices across ESO. You will own and drive the operational Enterprise Source-to-Pay transformation, defining the roadmap, priorities, and sequencing to build scalable, best-in-class procurement capabilities and position ESO for continued evolution and growth, in partnership with Finance, Legal, InfoSec, Risk Management, and Global Technology teams. You will lead a large, global, multi-layered organization, including leaders of leaders and Procurement outsourcing partners, with accountability for operational performance, capability building, and execution consistency. You will oversee organizational design, resource strategy, and performance management to ensure ESO can scale effectively and meet evolving business needs. You will play a central role in advancing ESO’s transformation, shaping and driving large-scale initiatives that build world-class third-party management capabilities, improve resilience, and enhance quality, speed, and innovation. You will engage senior leaders to align priorities, influence decisions, and shape how sourcing and procurement capabilities evolve across the enterprise.

Requirements

Deep experience leading large-scale procurement or business operations organizations.
Ability to shape strategy, anticipate future business needs, and drive execution across complex environments to sourcing and procurement capabilities to meet changing enterprise demands.
Experience leading enterprise transformation efforts, including large-scale system implementations, process redesign, and capability development across complex, geographically dispersed organizations.
Highly effective at influencing across senior stakeholders, building alignment, and driving adoption of new operating models and ways of working.
Strong people leader with experience leading leaders, building organizational capability, and developing talent pipelines.
15+ years of experience in procurement operations, sourcing, or enterprise business operations within large, complex organizations.
Experience defining and implementing procurement strategies, operating models, and governance frameworks.
Deep understanding of procure-to-pay, contract management, vendor management, and 3rd party risk management practices.
Experience identifying, selecting and implementing procurement technologies that improve visibility and operational efficiency.
Experience with building high performing cross-functional Product Teams including Product Management and Product Delivery capabilities.
Demonstrated success leading large-scale transformation and driving enterprise adoption at a global company.
Strong executive communication and influence, with the ability to align senior stakeholders.
Experience building long-term organizational capability, including leadership development and succession planning.

Responsibilities

Define and operationalize the firm’s end-to-end operational procurement operating model.
Shape how sourcing, procurement, vendor management, and governance come together to deliver enterprise-wide outcomes.
Evolve a scalable, forward-looking procurement operating model.
Define procurement strategy execution frameworks.
Design and embed scalable processes and systems that enable visibility, efficiency, and control across external spend.
Lead intake and orchestration, procure-to-pay, contract management, 3rd party data & analytics, practice and capability enablement, and governance practices across ESO.
Own and drive the operational Enterprise Source-to-Pay transformation, defining the roadmap, priorities, and sequencing to build scalable, best-in-class procurement capabilities.
Position ESO for continued evolution and growth, in partnership with Finance, Legal, InfoSec, Risk Management, and Global Technology teams.
Lead a large, global, multi-layered organization, including leaders of leaders and Procurement outsourcing partners.
Ensure accountability for operational performance, capability building, and execution consistency.
Oversee organizational design, resource strategy, and performance management to ensure ESO can scale effectively and meet evolving business needs.
Shape and drive large-scale initiatives that build world-class third-party management capabilities, improve resilience, and enhance quality, speed, and innovation.
Engage senior leaders to align priorities, influence decisions, and shape how sourcing and procurement capabilities evolve across the enterprise.