Enterprise Solution Consultant – Partner Solutions

Five9

6h • $93,900 - $218,200 • Hybrid

About The Position

The Enterprise Solution Consultant supports Five9’s strategic resell partners by helping them position, sell, and design cloud contact center solutions for enterprise customers. This role blends technical sales, solution consulting, partner enablement, and enterprise architecture. The SC acts as a trusted advisor across partner-led sales cycles, helping translate business needs into clear Five9 solution designs, demos, and technical guidance.

Requirements

• Strong customer and partner presence.
• Ability to explain complex technical concepts clearly to technical and non-technical audiences.
• Experience with solution consulting, technical sales, implementation, architecture, or partner enablement.
• Familiarity with contact center, telephony, CRM, cloud, AI, or integration technologies.
• Confidence delivering demos, presentations, training, and workshops.
• Strong collaboration, organization, and follow-through.
• Curiosity, ownership, and a practical builder mindset.
• Willingness to travel for partner, customer, and Five9 events.

Nice To Haves

• Five9, CCaaS, telecom, or contact center experience.
• Salesforce administration or CRM integration experience.
• Google Cloud, AI, automation, or conversational AI exposure.
• Zendesk or ServiceNow experience.
• Implementation, configuration, or hands-on technical delivery experience.
• BA/BS degree or equivalent work experience.

Responsibilities

• Serve as a technical advisor for strategic partner-led sales opportunities.
• Lead discovery, demos, presentations, and technical workshops.
• Help partners and customers understand Five9 capabilities, integrations, AI, telephony, and CCaaS architecture.
• Support solution validation, proof-of-concepts, and implementation planning.
• Train and enable partners on Five9 products, features, best practices, and solution patterns.
• Create partner-facing enablement materials, demo flows, and technical guidance.
• Share partner and customer feedback with Product, Engineering, Marketing, Sales, and Services.
• Collaborate across Five9 teams to improve partner readiness and deal execution.

Benefits

• Health, dental, and vision coverage, beginning on the first day of employment.
• Five9 covers 100% of the employee portion of the health, dental and vision coverage and shares a high portion of the dependent cost.
• Short & Long-Term Disability, Basic Life Insurance, and a 401k saving plan with employer matching.
• Access to an innovative mental health support platform that offers personalized care and resources in areas such as: therapy, coaching and self-guided mindfulness exercises for all covered employees and their covered dependents.
• Generous employee stock purchase plan.
• Paid Time Off, Company paid holidays, paid volunteer hours and 12 weeks paid parental leave.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: Associate degree