Enterprise Site Support
About The Position
The Enterprise Site Support Analyst is a member of the IT Operations team at Davis Technology Management. This role involves interacting with all levels of users, including senior executives, to perform troubleshooting on hardware, software, and data network problems. The analyst will install, repair, and perform preventive maintenance on personal computers and related systems, complete logs and reports, and provide training and technical assistance to users. Responsibilities also include hardware and software moves, adds, and changes, learning LAN design and configuration, and participating in the analysis and resolution of network problems. The role requires participation in the design, testing, implementation, and maintenance of PC/LAN systems. The analyst must be able to work effectively under pressure in a rapidly changing environment with some supervision.
Requirements
- Experience in setup, configuration, troubleshooting of desktop hardware and software (Windows 11 is required).
- Experience with Windows desktops and laptops in a networked environment.
- Knowledge of Microsoft Office 365, cloud-based applications (e.g., OneDrive, SharePoint).
- Knowledge of TCP/IP networking and related network services (e.g., DNS, SMTP, DHCP).
- Knowledge of Active Directory concepts and support.
- Experience supporting a variety of Wi-Fi-enabled devices.
- Experience supporting remote users and able to work effectively in a high-stress, fast-paced environment.
- Excellent problem-solving and communication skills, especially over the telephone.
- Good interpersonal skills, highly energetic and attention to customer service.
- At least three years of experience supporting local area networks, preferably Windows NOS and high-performance servers.
- At least three years of experience with various desktop operating systems, Microsoft Office 365 under Windows 11 O/S is required.
- At least two years’ experience supporting mobile devices in a global environment with at least two of the following operating environments: iOS or Google Android.
- Strong understanding and experience of mobility software applications and support of those applications.
- Experience must include network support and backup/recovery disciplines.
- Possess a driver’s license.
- Must have, or be able to obtain a TWIC card.
Nice To Haves
- Previous experience supporting and maintaining data communications equipment in the following environments: LANs/WANs/Wireless, network switches and mobility products such as VNC and VPN is desirable.
- Understanding of wireless technologies is preferred.
- Three or more years of technologies experience, messaging and hosted value-added services for, web and/or cloud services including exposure to Exchange, SharePoint, OneDrive, and Office365.
- Previous experience working in a technical support role especially with heavy user interaction is highly desirable.
- Previous experience with Avaya Systems, and Ring Central preferred, or any other telephony equipment is a plus.
- Bachelor’s degree from four-year college or university or equivalent experience is desirable.
- Experience working in a structured, process-driven environment.
- Experience supporting IT hardware and software.
- Experience supporting a campus environment with geographically dispersed locations.
- Experience with Apple laptop and Desktop support.
- Experience with iOS devices in a networked environment.
- iTunes is a plus.
Responsibilities
- Support site equipment such as Local Area Networks, voice and data communications, site hardware and software, and site infrastructure.
- Directly or indirectly assist other groups in IT services to help them complete their specific tasks.
- Maintain high levels of internal customer satisfaction with utmost respect and dedication.
- Meet or exceed mutually established key objectives.
- Maintain a high level of standards in interpersonal skills such as verbal and written communications.
- Maintain a high level of technical skills and strive to expand on technical knowledge through self-education or company-provided education.
- Follow and enforce IT corporate standards and policies.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
