Technology - Enterprise Support Site Lead

Dallas Cowboys & Jones Entities•Frisco, TX

6d•Onsite

About The Position

The Enterprise Support Lead provides onsite technology support for Dallas Cowboys Merchandising (DCM), including the distribution center, corporate offices, and Pro Shop retail locations. The role leads day-to-day support operations, is the escalation point for endpoint, retail, and warehouse technology issues, and works with infrastructure, security, and business applications teams to keep store and distribution operations running.

Requirements

4+ years in enterprise desktop support, retail systems, or technical operations, including at least 1 year in a lead role
Hands-on experience with endpoint management platforms (Microsoft Intune, Jamf Pro, PDQ) and Windows/macOS administration
Experience supporting retail POS (Microsoft Dynamics 365 Store Commerce preferred) and warehouse scanning hardware (Zebra preferred)
Working knowledge of networking fundamentals; Cisco Meraki experience preferred
Experience with ITSM ticketing platforms (TeamDynamix preferred)
Clear communicator with non-technical users and senior executives; sound judgment under event-day pressure
Bachelor’s degree in an IT-related field preferred; equivalent experience considered

Nice To Haves

Preferred certifications: Jamf 100/200, Microsoft Endpoint Administrator, CompTIA Network+ or Security+

Responsibilities

Lead and manage onsite IT support operations, providing direction, mentoring, workload prioritization, and escalation support to ensure timely issue resolution and uninterrupted business operations.
Serve as the primary technical escalation point for critical incidents, coordinating resolution efforts with infrastructure, networking, security, application, and vendor teams.
Develop and maintain IT operational standards, including SOPs, knowledge base documentation, technical training, and cross-functional support processes.
Administer endpoint management for Windows, macOS, and mobile devices, including configuration, software deployment, security tooling, and patch and vulnerability remediation
Oversee IT asset lifecycle management, including procurement, inventory control, asset disposition, compliance auditing, data sanitization, and mobility services administration.
Manage enterprise mobility and telecommunications services, including mobile device provisioning, carrier account administration, wireless plans, usage auditing, and cost optimization initiatives.
Support retail technology operations across all Pro Shop locations.
Maintain warehouse and supply chain technology environments.
Provide executive, VIP, and event technology support, delivering white-glove service to senior leadership and ensuring reliable technology operations for corporate events, gameday activities, live broadcasts, and special organizational functions.
Other duties as assigned