Enterprise Service Tech II

Everon Jobs • Richmond, VA

3d

About The Position

The Enterprise Service Tech II services, troubleshoots, and repairs low-voltage panels, wiring, and devices, typically handling more complex issues and sometimes performing programming. The role provides customer support and instruction on system operation, tests systems and verifies signals, and maintains truck stock and inventory. It organizes and uses technical resources, information, materials, and support to complete assigned work efficiently, documents service and hours worked, and submits required task, productivity, and other documentation promptly. The position requires a strong work ethic and attention to detail, as well as completion of other assigned projects.

The work involves exposure to outdoor weather, electrical-shock risks, and harsh environments. Physical duties include standing, walking, sitting, twisting, handling objects, reaching, pushing, pulling, climbing or balancing, stooping, kneeling, crouching, crawling, and communicating. The employee may work in difficult positions using ladders, scaffolding, or high-lift equipment, and around wires, ducts, crawl spaces, attics, and areas above ceilings. The role requires lifting, moving, and holding up to approximately 50 pounds. The employee must be available for a full-time flexible schedule with on-call availability, travel on short notice, and drive a motor vehicle for extended periods during the day and evening.

Requirements

• High school diploma or vocational training.
• Three or more years of experience.
• Mastery of troubleshooting commercial intrusion systems, fire systems, CCTV, intercom, and access-control systems.
• Working knowledge through full understanding of local and national codes.
• Ability to read plans and use a variety of tools to install panels, boxes, and wiring.
• Knowledge of OSHA and HAZCOM regulations and comprehension of the National Electrical Code and state and local construction codes.
• Valid driver’s license and ability to clear a drug screening.
• Ability to read and interpret blueprints, schematics, diagrams, policies, and procedures presented in English.
• Must retain NICET Level I Certification for fire alarm systems and obtain NICET Level II within one year for fire alarm systems.
• Must obtain and retain product certifications and/or licenses required by national, state, and local codes.
• 50% to 75% proficiency in Everon Commercial’s Enterprise product offerings.
• Ability to work a full-time flexible schedule with on-call availability and travel on short notice.
• Ability to drive a motor vehicle for extended periods during the day and evening.
• Ability to perform the listed physical duties, work in difficult positions and locations, and lift, move, and hold up to approximately 50 pounds.

Responsibilities

• Service, troubleshoot, and repair low-voltage panels, wiring, and devices.
• Provide reliable, high-quality customer support and instruction on system operation and functionality.
• Perform system testing and signal verification.
• Maintain necessary truck stock and inventory of equipment and tools.
• Organize and use technical resources, information, materials, and support to execute assigned tasks efficiently.
• Ensure assigned tasks progress and are completed.
• Document service and hours worked.
• Complete and submit required task-related, productivity, and other documentation in a timely manner.
• Complete other projects as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED