Enterprise Sales Operations Leader

GE Vernova • Greenville, NC

6h • Remote

About The Position

The Enterprise Development, Growth, and Excellence (EDGE) team is an enterprise-focused organization that empowers GE Vernova to outperform peers by accelerating and delivering integrated value greater than the sum of its individual business segments. The Customer Solutions team within EDGE focuses on our most strategic customers, projects, and countries. The Enterprise Sales Operations Leader within the Commercial Excellence team in Customer Solutions will drive process excellence by establishing standard work through a One GE Vernova approach with the aim of creating deeper customer loyalty, securing a competitive advantage for GE Vernova, and creating enduring value for GE Vernova’s most strategic accounts, projects, and countries. This individual will help foster a customer-centric culture and serve as a focal point for continuous improvement in Commercial Excellence across GE Vernova. This role requires a dynamic individual with process excellence expertise, a passion for improving customer outcomes, and a knack for challenging the status quo. This individual will collaborate with the Enterprise Strategic Account Executive (ESAE) teams and the GE Vernova business units to drive sales operational excellence for the enterprise strategic accounts with a framework that is scalable to all GE Vernova accounts.

Requirements

• If hired in the U.S.: Bachelor’s Degree in business, engineering, marketing, or a related discipline, or equivalent experience
• 10 Years of progressive experience in customer experience or sales operations within energy, industrial, or technology sectors
• Proven track record leading cross-functional initiatives
• Experience delivering measurable improvements in customer satisfaction or sales operations
• Demonstrated expertise in process design and change management leadership
• If hired outside the U.S.: Bachelor’s Degree in business, engineering, marketing, or a related discipline, or equivalent experience
• Significant progressive experience in customer experience or sales operations within energy, industrial, or technology sectors
• Proven track record leading cross-functional initiatives
• Experience delivering measurable improvements in customer satisfaction or sales operations
• Demonstrated expertise in process design and change management leadership

Nice To Haves

• Ability to influence across all levels of GE Vernova and business units
• Exceptional communication and stakeholder management skills
• Strategic thinker with an operational mindset and a passion for customer advocacy
• Lean expertise or demonstrated expertise in establishing standard work and building continuous improvement roadmap
• Demonstrated collaboration and cooperation with a One Team mindset is a MUST have for this role

Responsibilities

• Design and implement a scalable strategic account management framework by standardizing core processes and building relevant standard work — including account planning templates, governance cadences, account review formats, and success planning guides — that enable strategic account teams to operate consistently and efficiently across GE Vernova business units
• Develop and operationalize an account segmentation model that classifies strategic accounts by growth potential, competitive vulnerability, and relationship health, enabling account teams to deploy targeted grow, sustain, protect, and recover strategies with clearly defined playbooks, resource allocation guidelines, and success metrics for each segment
• Own the sales operations rhythm for strategic accounts by establishing and managing pipeline review cadences, order commit tracking, renewal forecasting, and risk escalation protocols — providing leadership with real-time visibility into account status and ensuring cross-functional accountability for customer commitments across GE Vernova business units
• Partner with the Strategic Account Analytics working group including the Digital Technology and Data & Analytics teams to analyze account health and identify trends, gaps, risks, and improvement opportunities
• Perform value stream mapping in cross-business sales functions to identify pain points and unnecessary waste that makes it hard for customers to do business with GE Vernova
• Drive change management and continuous improvement by translating value stream mapping results into lean roadmaps, standard work, and sustainable operating rhythms that ensure long-term adoption and accountability across the business

Benefits

• medical, dental, vision, and prescription drug coverage
• access to Health Coach from GE Vernova, a 24/7 nurse-based resource
• access to the Employee Assistance Program, providing 24/7 confidential assessment, counseling and referral services
• GE Vernova Retirement Savings Plan, a tax-advantaged 401(k) savings opportunity with company matching contributions and company retirement contributions, as well as access to Fidelity resources and financial planning consultants
• tuition assistance
• adoption assistance
• paid parental leave
• disability benefits
• life insurance
• 12 paid holidays
• permissive time off

What This Job Offers

• Job Type: Full-time
• Career Level: Senior