Enterprise Sales Account Executive

TopQuadrant

About The Position

TopQuadrant is seeking an experienced Senior Account Manager to join its customer success organization. The role leads account management activities focused on customer upsell, expansion, and migration of legacy customers to new licensing models. The ideal candidate has a track record of growing enterprise SaaS accounts and building strong customer relationships. The position develops strategic account plans, guides customers in adopting and optimizing TopQuadrant's products, and drives expansion revenue through license expansions, product cross-sells, service upgrades, and adoption by new teams within existing accounts. It also establishes account management practices and frameworks, mentors team members, partners with Customer Success and Product, and supports successful customer outcomes through solution positioning and implementation.

Requirements

At least 5 years of experience in Enterprise Account Management, B2B SaaS Sales, or Strategic Account Management.
A proven track record of consistently meeting or exceeding expansion and retention targets.
Experience navigating complex enterprise organizations, C-suite stakeholders, and multi-year renewals.
Strong understanding of SaaS business models, account planning, and value-based selling.
Excellent negotiation, presentation, and communication skills.
Bachelor’s degree in Business, Marketing, or a related field, or equivalent experience.

Responsibilities

Develop and execute strategic account plans to drive customer adoption, satisfaction, and revenue growth.
Lead in-account expansion activities, identifying and cultivating new business opportunities within existing accounts.
Guide customers through adoption and optimization of TopQuadrant's product portfolio.
Manage the conversion of legacy customers to new licensing models while minimizing disruption and maximizing value realization.
Drive expansion revenue through license expansions, product cross-sells, service upgrades, and new team adoptions within existing accounts.
Build and execute cross-sell strategies to increase product penetration within accounts.
Identify and close sales opportunities with new teams and departments within existing customers.
Establish best practices for account management activities and expansion strategies.
Develop and implement frameworks for measuring account health and expansion potential.
Guide the team in creating effective account plans and expansion strategies.
Mentor team members on cross-sell and upsell techniques.
Maintain deep knowledge of TopQuadrant's product portfolio, including accelerators, collections, connectors, and premium support offerings.
Partner with Customer Success to support customer satisfaction and product adoption.
Collaborate with Product teams to provide customer feedback and market insights.
Drive successful customer outcomes through appropriate solution positioning and implementation.