Enterprise Restaurant Success Manager, AI SaaS Sales (Remote - US)

Yelp, Inc•Jersey City, NJ

1d•$110,000 - $130,000•Remote

About The Position

Yelp is hiring an Enterprise Restaurant Success Manager to implement, retain, and grow its largest multi-location restaurant accounts using Yelp Host, an AI-powered phone answering agent, and Yelp Guest Manager, a reservations and waitlist platform. The role owns the full client journey from signed contract through kickoff, implementation, go-live, adoption, renewal, and expansion. It works with restaurant groups of 75 or more units and engages stakeholders ranging from corporate leadership and franchisees to general managers, IT teams, and POS integrators. The position is remote within the United States, but candidates must reside within 50 miles of a major airport and have access to an individual hardline high-speed internet connection in their workspace; satellite internet and mobile hotspots are not acceptable. Strategic travel for kickoffs, go-lives, onsite business reviews, and industry events is required, up to 50%.

Requirements

4–6+ years of experience in enterprise customer success, account management, or implementation roles at a SaaS company.
Substantial experience managing multi-location (75+ unit) or enterprise restaurant/hospitality accounts.
Strong project management skills and a proven track record leading complex, multi-stakeholder software implementations from kickoff to go-live.
Highly organized and detail-oriented; comfortable using project management tools and Salesforce.
Technically curious, comfortable configuring software and troubleshooting integrations, and able to explain AI-powered tools to non-technical operators.
Track record of owning retention and expansion revenue, with confidence presenting ROI and negotiating renewals with executive stakeholders.
Strong collaboration skills and ability to partner with Sales, Product, and Engineering.
Access to an individual hardline high-speed internet connection in the workspace; satellite internet and mobile hotspots cannot be used.
Must reside within 50 miles of a major airport in one of the listed Yelp regions.

Nice To Haves

PMP or similar project management certification.
Deep familiarity with the restaurant technology ecosystem; experience with POS, reservations, phone systems, or AI/voice platforms is strongly preferred.

Responsibilities

Own the full customer lifecycle for a portfolio of multi-location restaurant groups (75+ units), from contract signature through implementation, adoption, renewal, and expansion.
Lead end-to-end implementations, including scoping, kickoff, configuration, testing, staff training, and go-live; build and manage project plans with milestones, owners, dependencies, and timelines.
Design and run phased rollouts from pilot locations to full deployment, managing multiple implementations simultaneously and keeping projects on time and on scope.
Partner with Enterprise Account Executives on sales-to-success handoffs and navigate complex client structures, including corporate leadership, franchisees, general managers, IT teams, and POS integrators.
Drive adoption at the location level and use performance data to demonstrate measurable ROI in regular executive business reviews.
Own renewals and grow accounts through new locations, additional brands, and cross-selling Yelp Host and Yelp Guest Manager.
Represent the voice of the customer by partnering with Product, Engineering, Support, and Sales to resolve issues and inform the product roadmap.
Travel for kickoffs, go-lives, onsite business reviews, and industry events, up to 50%.

Benefits

Full medical, vision, and dental coverage effective the first day.
Mental health support and services via Modern Health.
15 days of PTO, accruing from the hire date and increasing after two or more years of tenure.
7 paid wellness days.
12 paid holidays plus one floating holiday.
Up to 14 weeks of parental leave.
Monthly wellness subsidy.
Flexible spending account.
401(k) retirement savings plan.
Employee stock purchase plan.
Professional development reimbursement.
Work from home reimbursement.