Enterprise Renewal Manager, SMB & MidMarket

Sectigo•Ottawa, ON

3d•CA$70,000 - CA$80,000•Onsite

About The Position

Sectigo is seeking a talented Enterprise Renewal Manager, SMB & MidMarket to join its growing global team. This role involves managing a portfolio of client renewals from end to end, identifying and mitigating roadblocks, and ensuring successful and on-time contract execution. The position requires partnering with customer success and sales teams, managing client stakeholders, and understanding contract terms. The manager will also identify commercial opportunities, collect and analyze customer feedback, and utilize Salesforce and LinkSquares for CPQ management. A key aspect of the role is supporting the growth and automation of renewal processes, managing forecasts, mitigating down sales, and designing data-driven sales plans to achieve revenue growth targets. The goal is to accelerate customer usage, adoption, and satisfaction while developing long-term strategic relationships and creating presentations that highlight solution value. Collaboration with Product, Marketing, and Legal teams is essential, along with accurate sales pipeline management and forecasting using Salesforce.

Requirements

Minimum of 3 years of sales portfolio management experience selling software solutions or equivalent experience is required.
Demonstrated ability to credibly and effectively communicate, present and influence at all levels of the organization, including executive and C-level.
Ability to collaborate and work effectively with cross-functional teams.
Analytical mindset with the ability to interpret data and make data-driven decisions.
Demonstrated ability to successfully manage a sales pipeline and forecast accurately to executives.
Proactive and results-oriented with a track record of achieving sales and revenue targets.
Familiarity with CRM systems (Salesforce preferred) and sales management tools.
Excellent communication, negotiation, and presentation skills.
Comfortable working in a fast-paced entrepreneurial environment base.

Nice To Haves

Bachelor’s degree in Marketing, Communications, Business or related discipline is strongly preferred

Responsibilities

Manage a portfolio of client renewals for assigned regions and territories from end to end, including identifying and helping mitigate roadblocks at an early stage to ensure successful and on-time delivery of processes and contract execution.
Partner with colleagues in customer success and sales teams to provide seamless support during renewals - especially in those renewal cycles that include expansion or add-on opportunity.
Identify and manage client stakeholders and build and maintain relationships with key individuals.
Review and understand contract terms and conditions, work closely with the finance and legal departments to ensure contracts are compliant, and manage contractual documentation.
Identify commercial opportunities to increase Customer’s utilization of our platform and work with the sales team to take advantage of any opportunities.
Pro-actively collect, analyze and share customer feedback with colleagues in the professional services, sales, and R&D teams.
Super user of Salesforce and LinkSquares to manager our CPQs through the renewal process.
Support the growth and further development and automation of renewal processes for the business.
Manages end-to-end forecast under your territory portfolio of client renewals.
Mitigating down sales and maintaining a strong baseline and increasing renewals.
Design and implement a data-driven sales plan that achieves revenue growth targets.
Define repeatable processes and playbooks to scale revenue growth and maximize sales efficiency.
Accelerate customer usage, adoption, and satisfaction while developing long-term strategic relationships with key accounts.
Develop presentations that clearly and concisely illustrate the value of our solutions to prospects and key stakeholders.
Coordinate sales efforts collaboratively with Product, Marketing and Legal teams.
Use Salesforce to manage all aspects of a sales pipeline and provide accurate forecasts on a weekly basis.
Additional tasks associated with this position may be assigned in response to company initiatives and business needs.