Enterprise Relationship Manager

UIOWA•Iowa City, IA

6d•Hybrid

About The Position

The Enterprise Relationship Manager serves as a strategic connection point between Health Care Information Systems (HCIS) and assigned clinical, operational, academic, or administrative partners. The role builds trusted relationships, learns partner priorities and operational contexts, and helps identify technology, workflow, and operational needs before they become escalations or unclear project requests. Depending on the assignment, partners may include ambulatory, inpatient, hospital-based, academic, administrative, or enterprise operational areas. The position helps identify and communicate operational needs, technology dependencies, readiness concerns, adoption risks, and cross-functional impacts that require HCIS engagement. The role works with clinical informatics, project management, application, infrastructure, cybersecurity, analytics, operational leadership, and other subject matter experts. It supports early demand identification, request shaping, readiness intake, prioritization, communication, operational readiness coordination, and ongoing relationship management. The position helps ensure HCIS understands partner priorities and that partners understand HCIS processes, constraints, decisions, and engagement pathways. This position is eligible for hybrid work within Iowa. A work arrangement form must be completed upon employment start. Work arrangements are reviewed annually and must comply with the remote work program and related policies, including the employee travel policy when working at a remote location. Onsite work is completed at the HSSB building in Coralville, Iowa. HCIS provides and supports information and communication systems and technology that facilitate quality patient care, medical education, and innovative research, and provides comprehensive support for patient care delivery, communication, technology innovation, medical education, and research.

Requirements

Bachelor’s degree in a related field or an equivalent combination of education and related experience.
At least 3 years of experience in healthcare operations, information technology, clinical informatics, project management, EHR/workflow support, business relationship management, or a related field.
Demonstrated ability to work effectively across clinical, operational, administrative, and technical teams.
Demonstrated ability to understand complex workflows, clarify operational needs, and translate those needs into actionable next steps.
Strong verbal, written, and interpersonal communication skills.
Demonstrated ability to build effective relationships with stakeholders at multiple organizational levels.
Ability to manage ambiguity, competing priorities, and sensitive issues using sound judgment.
Professional job-related experience fostering or promoting a welcoming and respectful work or academic environment.
Valid driver’s license and ability to meet and maintain UI Fleet Safety Standards.

Nice To Haves

Experience in an academic medical center, hospital, health system, ambulatory network, or other complex healthcare environment.
Experience in healthcare operations, clinical informatics, healthcare project leadership, workflow optimization, operational readiness, or process improvement.
Experience supporting EHR-enabled workflows, technology adoption, organizational change, or major healthcare information systems such as Epic.
Experience with IT governance, intake, prioritization, portfolio management, capital planning, or project delivery processes.
Experience preparing business cases, project charters, leadership summaries, issue briefs, decision documents, or executive communications.
Experience facilitating discussions among operational leaders, clinical leaders, frontline staff, and technical teams.
Familiarity with healthcare technology domains including applications, infrastructure, cybersecurity, analytics, interoperability, clinical communications, and support models.

Responsibilities

Build and maintain effective relationships with assigned clinical, operational, academic, and administrative partners, serving as a consistent HCIS relationship contact for assigned departments, sites, service lines, clinics, or operational areas.
Meet regularly with assigned leaders and stakeholders to understand current operations, priorities, plans, emerging needs, risks, and technology dependencies.
Identify emerging technology, workflow, communication, training, adoption, or operational concerns and engage appropriate HCIS or operational subject matter experts.
Work with partners to clarify problems, desired outcomes, scope, urgency, dependencies, risks, and success measures before requests enter formal intake or project planning.
Distinguish requested solutions from underlying business, clinical, workflow, operational, or technology needs.
Route requests to appropriate HCIS teams, leaders, governance structures, project intake processes, or support channels.
Partner with HCIS leadership, project management, clinical informatics, application, infrastructure, cybersecurity, analytics, and support teams to ensure appropriate engagement and follow-through.
Maintain visibility into active requests, future demand, known risks, escalations, and strategic opportunities across assigned areas, including related, duplicative, overlapping, or conflicting requests.
Support prioritization by providing operational context, business impact, patient care implications, timing considerations, dependencies, and risk.
Translate operational needs for HCIS teams and communicate HCIS processes, constraints, decisions, timelines, and tradeoffs to operational partners.
Support resolution of escalations by clarifying facts, ownership, decisions needed, next steps, and communication needs.
Support operational readiness coordination for technology, workflow, or process changes by identifying affected stakeholders, communication needs, training considerations, adoption risks, and post-implementation concerns.
Prepare relationship updates, demand summaries, issue briefs, and other materials to support HCIS and operational leadership decision-making.