Enterprise Relationship Coordinator

UIOWA • Iowa City, IA

6d • Hybrid

About The Position

The Enterprise Relationship Coordinator supports communication and coordination between HCIS and assigned clinical, operational, academic, or administrative partners. The role helps maintain effective working relationships, gather information about partner priorities and operational needs, and support timely routing, tracking, and follow-through of technology- and workflow-related requests. The coordinator works under the direction of an Enterprise Relationship Manager and collaborates with operational partners and HCIS teams, including clinical informatics, project management, application, infrastructure, cybersecurity, analytics, support, and other subject matter experts. The position assists with demand identification, request clarification, intake readiness, meeting coordination, status communication, documentation, and operational readiness. It helps ensure requests and issues are accurately documented, directed to appropriate teams or processes, and communicated consistently, while maintaining visibility into active requests, decisions, risks, dependencies, and next steps.

The position is eligible for hybrid work within Iowa, with onsite work at the HSSB building in Coralville, Iowa. A work arrangement form must be completed upon starting employment. Work arrangements are reviewed annually and must comply with the remote work program, related policies, and employee travel policy when working remotely.

HCIS provides and supports information and communication systems and technology that facilitate quality patient care, progressive medical education, and innovative research. It serves University of Iowa Health Care through support for patient care delivery, internal and external communication, technology innovation, medical education, and research, and works to create a positive, productive, and rewarding environment for information technology and communication staff.

Requirements

• Bachelor’s degree in a related field or an equivalent combination of education and related experience.
• At least 1 year of experience in healthcare operations, information technology, clinical informatics, project coordination, EHR/workflow support, customer or business relationship support, or a related field.
• Demonstrated ability to coordinate work across multiple stakeholders and monitor requests, commitments, and follow-through.
• Demonstrated ability to gather, organize, and communicate information clearly and accurately.
• Strong verbal, written, interpersonal, and organizational skills.
• Ability to manage multiple priorities, work with appropriate independence, and elevate risks or concerns when needed.
• Ability to build effective working relationships with clinical, operational, administrative, and technical stakeholders.
• Proficiency with standard office productivity and collaboration tools.
• Driver’s license and ability to meet UI Fleet Safety Standards.

Nice To Haves

• Experience in an academic medical center, hospital, health system, ambulatory network, or other complex healthcare environment.
• Experience supporting healthcare operations, clinical informatics, EHR-enabled workflows, technology adoption, operational readiness, or process improvement.
• Experience working with Epic or other major healthcare information systems.
• Experience supporting IT intake, governance, prioritization, portfolio, or project delivery processes.
• Experience preparing meeting materials, status reports, leadership summaries, issue briefs, or decision-support documentation.
• Familiarity with healthcare technology domains such as applications, infrastructure, cybersecurity, analytics, interoperability, clinical communications, and support services.

Responsibilities

• Support the Enterprise Relationship Manager in maintaining effective working relationships with assigned clinical, operational, academic, and administrative partners.
• Coordinate and participate in recurring meetings with assigned departments, sites, service lines, clinics, or operational areas; prepare agendas, capture decisions and action items, and monitor follow-through.
• Gather information from partners about current operations, priorities, emerging needs, workflow concerns, technology dependencies, and timing considerations.
• Help partners document problems, requested outcomes, affected stakeholders, urgency, dependencies, risks, and other information needed for intake or evaluation.
• Help identify whether requests may involve technology, workflow, communication, training, policy, governance, staffing, or operational considerations, and engage the Enterprise Relationship Manager or appropriate subject matter experts.
• Route requests and questions to appropriate HCIS teams, leaders, governance structures, project intake processes, or support channels in accordance with established procedures.
• Maintain accurate records of active requests, future demand, issues, decisions, dependencies, escalations, and strategic opportunities across assigned areas.
• Monitor assigned action items and requests, obtain status updates, identify gaps or delays, and elevate concerns to the Enterprise Relationship Manager as appropriate.
• Coordinate communication between operational partners and HCIS teams regarding request status, intake requirements, decisions, timelines, constraints, and next steps.
• Assist with operational readiness by identifying affected stakeholders and coordinating communication, training, scheduling, adoption, and post-implementation follow-up needs.
• Support issue and escalation resolution by gathering facts, documenting impact, identifying ownership, and coordinating next steps under the direction of the Enterprise Relationship Manager.
• Prepare meeting materials, relationship updates, demand summaries, status reports, issue briefs, and other decision-support documentation.
• Identify recurring questions, request patterns, process gaps, or service concerns and provide information to support process and service improvement.
• Participate in cross-functional workgroups, planning activities, and special projects as assigned.

Benefits

• 24 days of paid vacation per year to start.
• Paid sick leave.
• The University of Iowa offers a generous benefits package; complete benefits information is available from the University.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level