Enterprise Relationship Manager

University of Iowa • Iowa City, IA

6d • Hybrid

About The Position

The Enterprise Relationship Manager serves as a strategic connection point between Health Care Information Systems (HCIS) and assigned clinical, operational, academic, or administrative partners. The role builds trusted relationships, learns partner priorities and operational context, and helps identify technology, workflow, and operational needs before they become escalations or unclear project requests. Assignments may support ambulatory, inpatient, hospital-based, academic, administrative, or enterprise operational areas.

The position supports early demand identification, request shaping, readiness intake, prioritization, communication, operational readiness coordination, and ongoing relationship management. It helps ensure HCIS understands partner priorities and operational partners understand HCIS processes, constraints, decisions, and engagement pathways. The role collaborates with clinical informatics, project management, application, infrastructure, cybersecurity, analytics, operational leadership, and other subject matter experts.

This position is eligible for hybrid work within Iowa, with onsite work at the HSSB building in Coralville, Iowa. A work arrangement form must be completed upon employment start. Work arrangements are reviewed annually and must comply with the remote work program, related policies, and employee travel policy when working remotely. The role is regular, professional and scientific staff employment at 100% time.

HCIS provides and supports information and communication systems and technology that facilitate quality patient care, progressive medical education, and innovative research. It supports University of Iowa Health Care through technology for patient care delivery, internal and external communication, technology innovation, medical education, and research.

Requirements

• Bachelor’s degree in a related field or an equivalent combination of education and related experience.
• Three years of experience in healthcare operations, information technology, clinical informatics, project management, EHR/workflow support, business relationship management, or a related field.
• Demonstrated ability to work effectively across clinical, operational, administrative, and technical teams.
• Demonstrated ability to understand complex workflows, clarify operational needs, and translate those needs into actionable next steps.
• Strong verbal, written, and interpersonal communication skills.
• Demonstrated ability to build effective relationships with stakeholders at multiple organizational levels.
• Ability to manage ambiguity, competing priorities, and sensitive issues using sound judgment.
• Professional job-related experience fostering or promoting a welcoming and respectful work or academic environment.
• Valid driver’s license and ability to meet and maintain UI Fleet Safety Standards.
• Applicants must upload a resume that clearly addresses how they meet the required and desired qualifications; a cover letter is desired.
• Successful candidates must self-disclose conviction history and complete a criminal background check and credential/education verification.
• The position is not eligible for University sponsorship for employment authorization.

Nice To Haves

• Experience in an academic medical center, hospital, health system, ambulatory network, or other complex healthcare environment.
• Experience in healthcare operations, clinical informatics, healthcare project leadership, workflow optimization, operational readiness, or process improvement.
• Experience supporting EHR-enabled workflows, technology adoption, organizational change, or major healthcare information systems such as Epic.
• Experience with IT governance, intake, prioritization, portfolio management, capital planning, or project delivery processes.
• Experience preparing business cases, project charters, leadership summaries, issue briefs, decision documents, or executive communications.
• Experience facilitating discussions among operational leaders, clinical leaders, frontline staff, and technical teams.
• Familiarity with healthcare technology domains including applications, infrastructure, cybersecurity, analytics, interoperability, clinical communications, and support models.

Responsibilities

• Build and maintain effective relationships with assigned clinical, operational, academic, and administrative partners, serving as a consistent HCIS point of contact for assigned departments, sites, service lines, clinics, or operational areas.
• Meet regularly with assigned leaders and stakeholders to understand current operations, priorities, plans, emerging needs, risks, and technology dependencies.
• Identify emerging technology, workflow, communication, training, adoption, or operational concerns and engage appropriate HCIS or operational subject matter experts.
• Work with partners to clarify problems, desired outcomes, scope, urgency, dependencies, risks, and success measures before requests enter formal intake or project planning.
• Distinguish requested solutions from underlying business, clinical, workflow, operational, or technology needs.
• Route requests to appropriate HCIS teams, leaders, governance structures, project intake processes, or support channels.
• Partner with HCIS leadership, project management, clinical informatics, application, infrastructure, cybersecurity, analytics, and support teams to ensure appropriate engagement and follow-through.
• Maintain visibility into active requests, future demand, known risks, escalations, and strategic opportunities, including related, duplicative, overlapping, or conflicting requests.
• Support prioritization by providing operational context, business impact, patient care implications, timing considerations, dependencies, and risk.
• Translate operational needs for HCIS teams and communicate HCIS processes, constraints, decisions, timelines, and tradeoffs to operational partners.
• Support escalation resolution by clarifying facts, ownership, decisions needed, next steps, and communication needs.
• Support operational readiness coordination for technology, workflow, or process changes by identifying affected stakeholders, communication needs, training considerations, adoption risks, and post-implementation concerns.
• Prepare relationship updates, demand summaries, issue briefs, and other materials to support HCIS and operational leadership decision-making.

Benefits

• 24 days of paid vacation per year to start.
• Paid sick leave.
• A benefits package; complete details are available through the University of Iowa benefits information.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level