Enterprise Relationship Manager

Ceros

19h•$170,000 - $190,000•Remote

About The Position

At Ceros, you’ll help ambitious brands create digital experiences that people actually want to explore. Our platform gives marketers and designers the flexibility to design, build, and publish immersive content. All without code. With Ceros, teams move faster, scale smarter, and deliver work that makes a real impact. Customers report engagement times that are 80% longer and conversion rates more than 20% higher on Ceros-built experiences. That kind of performance is why leading brands like Pepsi, TimeOut, and Mastercard rely on us. Working here means shaping the future of digital experiences and joining a team that values bold ideas, creativity, and purpose-driven work. This is a strategic relationship management role focused on growing and retaining revenue within existing enterprise accounts. You’ll be responsible for identifying and unlocking new opportunities within some of the world’s top brands—selling into new teams, divisions, and use cases—while also owning the commercial health of your book of business. This is a proactive, consultative sales motion focused on driving meaningful revenue growth within your book of business. You’ll partner closely with Customer Success and leadership to align expansion with renewal strategy, while independently building relationships, generating pipeline, and closing expansion and renewal deals across complex organizations.

Requirements

3–7+ years of quota-carrying SaaS sales experience, including selling into enterprise organizations
Proven success driving expansion revenue (upsell/cross-sell) within existing accounts
Experience managing account retention and mitigating churn risk in a subscription or SaaS environment
Experience navigating complex, multi-stakeholder deals and building relationships across an organization
Ability to identify and create new opportunities within accounts through structured account planning and org mapping
Strong execution of consultative sales cycles, including engaging executive stakeholders
Familiarity with CRM tools like Salesforce or HubSpot
AI-forward in your workflow—using AI tools to improve prospecting, personalization, and efficiency
High ownership mindset with the ability to operate autonomously

Nice To Haves

Experience selling marketing, creative, or adjacent technology preferred

Responsibilities

Own the full expansion cycle: create pipeline → close → expand→ renew within existing enterprise accounts
Proactively source new opportunities across business units, teams, and geographies
Build and execute strategic account plans grounded in org mapping, whitespace analysis, and clear growth hypotheses
Multithread across marketing, design, product, and executive stakeholders to increase deal size and account penetration
Own commercial outcomes for assigned accounts, including expansion, retention, risk identification, and forecasting
Partner closely with Customer Success to align expansion with renewal strategy and long-term account growth
Lead consultative, value-driven sales cycles tied to measurable business outcomes
Run compelling demos, pilots, and POCs that validate new use cases and accelerate adoption
Navigate complex enterprise procurement, legal, and stakeholder environments
Maintain strong pipeline discipline and deliver accurate forecasts
Act as the voice of the customer—bringing insights back to Product and GTM teams, especially as we evolve our AI offering

Benefits

Global remote-first organization
Stock options
Premium health insurance
401K matching
Paid parental leave after a year of employment: 16 weeks for primary caregivers, 4 weeks for secondary caregivers
Flexible vacation days
Paid Sick days
Stipend for your home office setup
Excellent gear (Macbook Air, external monitor, etc.)
Stipend towards experiences in which Cerosians can collaborate, educate, and create social connections with one another
Unlimited access to co-working spaces around the globe