Relationship Manager

Bank of America•Chicago, IL

2d•Onsite

About The Position

Merrill Wealth Management is a leading provider of comprehensive wealth management and investment products and services for individuals, companies, and institutions. Merrill Wealth Management is one of the largest businesses of its kind in the world specializing in goals-based wealth management, including planning for retirement, education, legacy, and other life goals through investment advice and guidance. Merrill’s Financial Advisors and Wealth Management Client Associates help clients pursue the life they envision through a personal relationship with their advisory team committed to their needs. We believe trust comes from transparency. Our trusted advisory teams are equipped with access to the investment insights of Merrill coupled with the banking convenience of Bank of America. Merrill is committed to an in-office culture that supports collaboration, engagement, and career development. Our approach includes clear in-office expectations, while providing an appropriate level of flexibility based on role-specific responsibilities and business needs. At Merrill, we empower you to bring your whole self to work. We value the unique perspectives in our thoughts, business, and within our employees and clients. Our Wealth Management team represents an array of different skills and experiences that individuals bring from all backgrounds and careers; whether gained through military service, community college education, or a wide range of work and life experiences. These journeys foster resilience, leadership and innovation, strengthening our workforce and positively impact the communities we serve. Internal employees who are currently working from home are still eligible to apply. However, if selected for the role, you may be required to work onsite in accordance with the workplace excellence policy.

Requirements

Series 7, 63/65 or 66 or equivalent; must obtain all state registrations held by the Financial Advisor(s) and Advisor Team(s) they support.
SAFE ACT Registration; ADV-2B Required.
Obtain and/or maintain at least one firm approved designation.
Possess and demonstrate strong communication skills.
Ability to lead through collaboration and influence without direct authority.
Detail oriented with strong organizational skills and ability to manage multiple tasks and priorities at once.
Thorough knowledge and understanding of the suite of Wealth Management products and services.
Proven ability to manage risk and support sound decisions.
Ability to research escalated client issues for response/resolution.

Nice To Haves

Account Management
Business Acumen
Client Management
Client Solutions Advisory
Portfolio Management
Referral Identification
Referral Management
Relationship Building
Administrative Services
Client Investments Management
Customer Service Management
Process Simplification

Responsibilities

Supporting the Financial Advisor (FA) team to further develop and enhance existing client relationships.
Serving as a key point of contact for clients on any non-administrative requests/needs while supporting relationship management activities.
Developing, implementing, and monitoring the team's client service model.
Assisting with client meetings related to investment strategy, account performance, new products, and market developments to promote growth and acquisition.
Provision of residential mortgage loans, and as such, is subject to SAFE Act registration requirements.
Identifying and owning the client onboarding process.
Documenting client interactions and providing the team with time-sensitive updates.
Executing on the team service model.
Assisting the Financial Advisor Team and/or Senior Business Manager in developing and monitoring the team's client book segmentation strategy.
Engaging specialists/partners to address client's needs.
Identifying and owning the client off-boarding process.
Attending client review meetings to assist in re-discovery conversations, capture notes and follow up in Salesforce, and track all actions/activities to ensure the highest level of client service.
Monitoring and reporting on client satisfaction and managing the resolution of client escalations.
Tracking all client actions/activities to ensure the highest level of client service is provided, while presenting time-sensitive updates to the team and monitoring and reporting on client satisfaction.
Attending client review meetings to assist with relationship deepening conversations.
Executing on the team service model, including engaging with specialists/partners to address client's needs.
Managing aspects of the client relationship process, including client onboarding and resolving escalations.
Assisting the Financial Advisor team and/or Senior Business Managers in developing and monitoring the team's client book segmentation strategy.