Relationship Manager

PBS Systems•Milton, ON

1d•Hybrid

About The Position

PBS is the fastest growing “All Inclusive Business Platform” vendor in North America and we’ve only just begun! PBS has been transforming how people buy and service cars for almost 40 years, becoming the third largest Dealership Management System (DMS) provider in North America. Each month, hundreds of new users join our platform, which helps dealerships manage sales, service, inventory, and accounting. What sets us apart is how we treat our customers - as partners, innovators and friends. At PBS, we invest in your growth. Your career can progress in alignment with your strengths, interests, and aspirations. Apply today! The Relationship Manager is tasked with building and maintaining all aspects of the relationship with our larger groups and key accounts. This dynamic role will liaise with all management levels of our most valued clients and develop strategies internally to ensure a strong and continuous partnership. Knowing the pulse of the client is at the forefront of all activities, and it can provide decision insight to PBS management by maintaining an always current view of operations. Customer retention, listening, organizational skills, and empathy for the client’s operational challenges are the driving factors for this challenging but rewarding position. Creating a mutually beneficial long-term business relationship is key to this role.

Requirements

Post-secondary education, degree or diploma, or equivalent work experience
Must hold a valid driver’s license and passport
Solid computer knowledge Microsoft Office Suite including Word and Excel
Superior verbal and written communication skills are essential
Ability to engage with executive level clients and dealership department operations staff
Strong follow-up skills and internal communication / relationship skills are essential
Adaptability, personal initiative, and the ability to work independently are a must

Nice To Haves

Dealership operations, software integration, business consulting, or project management experience given preference

Responsibilities

Manage a portfolio of approximately 25 corporate clients with up to 150 rooftops. The number of sites per group, users per site, PBS product usage level, and lifecycle of the client will determine required RM interaction levels and actual capacity
Act as the client advocate to ensure concerns are identified and addressed – liaise with PBS internal departments to spearhead escalations and ensure prompt attention, efficient response, and timely follow up
Conduct on-site visits at least once per year focusing on key staff in each department
Proactively interact remotely with key contacts at least once per quarter and knowing the pulse is at the forefront of all activities
Monitor status and maintain summary issues list affecting client, monitor Cornerstone calls and intuitively, proactively step in to help curb any challenges
Oversee project management and activity coordination for multiple clients simultaneously
Encourage dealer attendance at PBS events such as Dealer Conference, workshops, and ongoing online PBS education opportunities
Attend conventions, trade shows and external functions relating to assigned client base

Benefits

Professional Development – Continuous training, industry certifications, and clear pathways for career advancement
Travel Opportunities - Travel to locations across Canada, the U.S., and the Caribbean
Comprehensive health benefits - Medical and dental coverage to support your well-being
Paid Time Off – PTO to help you recharge and maintain work-life balance
Inclusive culture - A collaborative, supportive team environment where your ideas and voice truly matter
Employee recognition - Regular appreciation programs and performance-based incentives
Competitive compensation package
Competitive annual base salary
Up to $4,800 per year in product certification bonuses
Additional performance incentives
Attractive employee referral bonuses
Staff discounts – Exclusive savings with partners such as GM, Dell, and more