Enterprise Quality Analyst

NTT DATA Services•Springfield, IL

4d•$101,400 - $169,000•Remote

About The Position

NTT DATA is seeking an Enterprise Quality Analyst to join the Illinois Project for the Advancement of State Systems (IL PASS) Project. The Enterprise Quality Analyst will play a vital role in ensuring the quality and integrity of the Medicaid Enterprise System (MES) modernization efforts. This mid-level position will focus on developing and implementing quality assurance processes, conducting testing activities, and collaborating with project teams to ensure that all deliverables meet established standards and requirements. The ideal candidate will have 3 to 5 years of experience in quality assurance within a healthcare or public sector environment, demonstrating strong analytical and communication skills.

Requirements

Bachelor’s degree in Computer Science, Information Technology, Business Administration, or a related field.
5 to 7 years of experience in quality assurance, testing, or related roles, preferably within healthcare, Medicaid, or public sector projects.
Proficiency in quality assurance methodologies and tools, with experience in developing and executing test plans and cases.
Strong analytical skills with the ability to identify, track, and resolve defects and issues effectively.
Excellent verbal and written communication skills, with the ability to collaborate effectively with diverse stakeholders and present findings clearly.
Familiarity with project management methodologies, including Agile and Waterfall, and understanding of software development life cycles.
Ability to communicate technical concepts to a non-technical audience.

Nice To Haves

Certification in quality assurance (e.g., ISTQB, CSTE) or related fields.
Experience with automated testing tools and frameworks, as well as familiarity with performance testing tools.
Knowledge of Medicaid policies, regulations, and industry standards related to quality assurance.
Strong organizational skills and attention to detail, with the ability to manage multiple tasks and prioritize effectively.
Commitment to continuous learning and professional development in quality assurance and testing practices.

Responsibilities

Develop and implement comprehensive quality assurance (QA) strategies and processes for the IL PASS Project, ensuring alignment with project objectives and compliance requirements.
Create, maintain, and execute test plans, test cases, and test scripts for various phases of the project, including functional, regression, performance, and security testing.
Collaborate with project teams, stakeholders, and subject matter experts to gather requirements and understand business processes, ensuring thorough testing coverage.
Conduct regular quality reviews and audits of project deliverables, identifying defects and areas for improvement, and providing actionable feedback to project teams.
Monitor and report on quality metrics, including defect rates, test coverage, and testing progress, to provide stakeholders with insights into project quality status.
Facilitate root cause analysis for identified defects and work with relevant teams to implement corrective actions and preventive measures.
Participate in continuous improvement initiatives by recommending enhancements to QA processes and tools based on industry best practices and lessons learned.
Support training and knowledge sharing sessions to enhance the quality assurance capabilities of the project team and promote a quality-centric culture.