Enterprise Project Management Office Lead-1

CareOregon•Portland, OR

1d•$113,940 - $139,260•Hybrid

About The Position

This position is responsible for leading large scale, complex projects, programs, or process improvement initiatives utilizing change management, project management and LEAN principles and techniques. Work comprises all stages of the project lifecycle, process improvement, program, and change management frameworks. Under minimal supervision, this position acts as a liaison between internal and external partners, contractors, and stakeholders to facilitate collaboration, consensus building and help ensure accountability, as well as maintain technical project reports, records and documentation. This is an expert level position that also coaches and mentors staff and assists with supervisory responsibilities.

Requirements

Minimum 6 years’ related experience, including minimum 5 years managing projects, programs, or process work
Depending on the area being hired, experience should include the following: Project Lead: 5 years’ experience leading information systems projects, as well as independent leadership of a variety of medium, large, and enterprise level/complex projects
Program Lead: 5 years’ experience managing a variety of projects or complex programs, including information systems components
Process Lead: 5 years’ experience leading a variety of process improvement work
Minimum of 3 years’ experience leading Change Management
Minimum 2 years’ experience in the health care or managed care industry
Thorough knowledge of principles, methods, and techniques of project management, program management, and/or process improvement
Knowledge of Prosci and other Change Management methodologies
Working knowledge of policies, principles, and practices of healthcare and health insurance
Advanced understanding of multiple health plan functions and system implications
Advanced knowledge of multiple project management frameworks, specifically variations of both agile and waterfall development methods
Expertise with information systems in the health insurance or related industry preferred
Ability to create and deliver training on Change Management methodologies
People leadership skills, including ability to coach, develop, and monitor work of team members
Expert ability to integrate process improvement and redesign principals and techniques such as Lean, PDSA, or Six Sigma or develop a formal and detailed project plan aligned with established timeline and budgetary guidelines
Advanced ability to lead and motivate peers, cross-functional partners, and management toward project goal attainment
Excellent ability to manage multiple activities, matrixed teams, organization communications, and frequently competing priorities to implement change as necessary within time and budget constraints
Excellent skills in Microsoft Office, collaboration, and project planning systems
Highly skilled at resource planning and negotiating with resource managers for needed skills and time from team members throughout the project/program lifecycle
Excellent communication skills, including listening, verbal, written, documentation, meeting facilitation, and presentations
Ability to maintain a high degree of professionalism in working with internal and external business partners
Ability to work effectively with diverse individuals and groups
Ability to learn, focus, understand, and evaluate information and determine appropriate actions
Ability to accept direction and feedback, as well as tolerate and manage stress
Ability to see, read, and perform repetitive finger and wrist movement for at least 6 hours/day
Ability to hear and speak clearly for at least 3-6 hours/day
Ability to lift and carry for at least 1-3 hours/day

Nice To Haves

Scrum, Agile, and/or Project Management International (PMI) Project Management certification
3 or more years’ experience in health plan operations
Prosci certification
Train the Trainer II level to be able to certify others
Supervisory or lead experience
Smart Sheets experience

Responsibilities

Apply expert skills in leading stakeholders; act as a resource to project team members.
Monitor and regularly communicate project status to Sponsors, Business Owners and other stakeholders, helping to ensure progress toward completion.
Make formal and informal presentations and reports, providing updates and other relevant information on the status of projects.
Represent the organization regarding project status and alignment with strategic plans; facilitate and work effectively to develop consensus within divergent groups and/or groups with divergent viewpoints.
Define program structure, processes, tools, and procedures.
Apply expert skills in managing stakeholders and resources involved in the projects and program.
Ensure deliverables are aligned across the projects and program.
Act as a resource to program team members.
Monitor and regularly communicate status to Sponsors, Business Leads and other stakeholders, helping to ensure progress toward completion.
Facilitate the coordination and integration of process improvement approaches into the leadership system and business unit daily work.
Manage the training program for EPMO staff and CareOregon leaders in support of the leadership system and other process improvement initiatives.
Communicate with all departments, staff, and leadership to ensure understanding across the organization.
Implement and refine PI approach using systematic feedback from the users.
Participate in the development and delivery of training curriculum.
Develop project, program and change management plans that outline components, communications, milestones, priorities, needs and resources.
Organize, facilitate, and participate in meetings of stakeholder groups to identify needs and build consensus and collaboration.
Work collaboratively in analyzing business needs to identify potential technical solutions and process impacts to inform business case and project proposals and project plans.
Identify potential difficulties and/or barriers to project goals and take steps to mitigate or avoid them.
Ensure compliance with all applicable standards, policies, laws, rules, and regulations outlined in the project plan.
Employ advanced change management techniques to facilitate the adoption of the project.
Track program and/or large-scale project costs and identify variances from project plans.
Develop and recommend operational processes and/or process improvements including supporting information systems.
Maintain appropriate records, information, documentation, and reports.
At the time of project completion, close files, and review records to ensure documentation is appropriate and complete.
Facilitate the evaluation of progress and challenges following implementation, identifying potential system or process improvement opportunities.
Provide subject matter expertise and guidance for implementation, configuration and on-going support of internal systems, technology, and analytics.
Actively participate in business unit planning and performance metrics.
Recommend and draft policies, communications, and procedures for departmental or organizational application.
Participate in functional discussions and initiatives across departments.
Provide leadership for a team in support of team direction and goals.
Provide input into staffing needs; assist in recruiting and hiring staff, using an equity, diversity, and inclusion lens.
Participate in organizing, scheduling, monitoring, and improving work; help ensure employees have information to meet job expectations and have coverage during absences.
Contribute to the development, communication, and oversight of team and individual goals.
Train, lead, and coach employees; may facilitate team meetings.
Incorporate guidance from CareOregon equity tools into people leadership.
Help monitor employee adherence to department and organizational standards, policies, and procedures.
Assist in evaluating employee performance, providing feedback to support success, recognizing strong performance, and addressing performance gaps and accountability (corrective action).
Perform lead tasks in collaboration with Human Resources as needed.

Benefits

competitive pay
bonus opportunity
medical, dental, vision, life, AD&D, and disability insurance
health savings account
flexible spending account(s)
lifestyle spending account
employee assistance program
wellness program
discounts
multiple supplemental benefits (e.g., voluntary life, critical illness, accident, hospital indemnity, identity theft protection, pre-tax parking, pet insurance, 529 College Savings, etc.)
strong retirement plan with employer contributions
PTO
Paid State Sick Time
paid holidays
volunteer time
jury duty
bereavement leave