Enterprise Program Manager

Clozd • Lehi, UT

1d

About The Position

Clozd is a leading provider of technology and services for win-loss analysis. We help our clients uncover the truth about why they win and lose - so they can hone product strategy, refine messaging, enable sales, foster strategic alignment, and win more. We need team members who can tackle ambiguity, solve complex problems, and delight customers. We hire dynamic employees who take initiative, find ways to simplify and scale, possess strong interpersonal and communication skills, value humility and learning, crave a fast-paced startup environment and never compromise their integrity. Program Managers are responsible for designing and delivering successful win-loss analysis programs for our clients. This role is somewhere between Customer Success and Consulting – it’s more strategic & hands-on than your typical Customer Success role, but not quite as “custom” as your typical consulting role. A great fit for someone looking to take the CS skills they’ve learned and apply them by working directly with executives on the top problems they’re facing.

Requirements

• Background in fintech or related financial industries
• Min. 5-7 years work experience in a B2B context, SaaS preferred
• Min. BA/BS degree, preferably in a finance-related field
• Prior experience in a Customer Success or Strategic Account Management role
• Demonstrated experience in managing 10+ customers while achieving high customer retention rates
• Strong project management, problem-solving, and analytical skills
• Excellent presentation and communication skills

Nice To Haves

• Curiosity: Do you constantly ask “Why?”
• Strong communication: Do you enjoy meeting new people? Do you get satisfaction out of talking with executives and senior leaders?
• Problem solving: Do you like looking at a process and thinking, “Well that should be done differently”?
• Business acumen: Do you have a baseline understanding of how businesses work (revenue, costs, margins, win-rates, etc.)?
• Team player: Do you love working with, coaching, and learning from your peers?

Responsibilities

• Develop strong client relationships and become a master of our clients’ business models, products, GTM motions, etc.
• Work with 15 - 20 clients at a time managing their win-loss programs.
• Set up and manage the win-loss data collection and interview process for your clients.
• Conduct win-loss interviews.
• Summarize key interview themes and communicate them to clients.
• Ensure client adoption of Clozd software and key win-loss findings.
• Manage the commercial experience for existing clients, including renewing contracts and identifying / capturing expansion opportunities.

Benefits

• Competitive compensation (i.e. salary, bonus, 401k, and equity)
• Majority of medical, dental, disability, life, and other insurance paid
• Unlimited PTO with a boss that encourages taking time off and using PTO to recharge
• 10 paid holidays and company shutdown between Christmas and New Years
• Weekly catered lunches, stocked kitchens, quarterly company/department activities, maternity/paternity leave, EAP program

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 11-50 employees