Enterprise Program Manager
About The Position
The Program Manager’s primary objective is to ensure a consistent experience for our enterprise customers as FORTÉ delivers our portfolio of services directly and through trusted partnerships, including our Global Presence Alliance. Ensure consistency in communications and adherence to our customer and FORTÉ standards. Ensure billing, documentation, tracking and other correspondence is delivered to our customer accurately, on-time and to the mutually agreed upon formats. Partner with the enterprise sales representative to serve as a primary point of contact for our customers and leads the accumulation of KPIs and other key customer data provided during Quarterly Business Reviews (QBRs) and in other customer touchpoints.
Requirements
- Previous experience in project management of AV, Digital Signage, Unified Communications or Building Technology projects.
- Experience leading a team.
- Ability to interpret engineering schematics.
- Ability to communicate design intent to customers and team members.
Nice To Haves
- Program Management experience preferred.
- PMP Certification preferred.
- Industry certifications are a plus: CTS AVIXA, ITIL
Responsibilities
- Ensure a consistent experience for enterprise customers as FORTÉ delivers services directly and through partnerships.
- Ensure consistency in communications and adherence to customer and FORTÉ standards.
- Ensure billing, documentation, tracking, and other correspondence are delivered accurately and on-time.
- Serve as a primary point of contact for customers, partnering with enterprise sales representatives.
- Lead the accumulation of KPIs and key customer data during QBRs and other customer touchpoints.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
