Enterprise Program Manager
About The Position
At FORTÉ, every role plays a part in reimagining how the modern workplace works. Whether you're on the front lines with customers or behind the scenes making things run, your work helps people connect, collaborate, and get things done. From classrooms to control centers, we design and deliver the systems that power smarter, more connected workplaces – and it all starts with the people who make them possible. FORTÉ (formerly AVI Systems) is a 100% employee-owned company with 50+ years of experience and a bold new identity. The Program Manager’s primary objective is to ensure a consistent experience for our enterprise customers as FORTÉ delivers our portfolio of services directly and through trusted partnerships, including our Global Presence Alliance.
Requirements
- Previous experience in project management of AV, Digital Signage, Unified Communications or Building Technology projects. Program Management preferred.
- Experience leading a team.
- Ability to interpret engineering schematics and to communicate design intent to customers and team members.
Nice To Haves
- PMP Certification preferred.
- Industry certifications are a plus: CTS AVIXA, ITIL
Responsibilities
- Ensure consistency in communications and adherence to our customer and FORTÉ standards
- Ensure billing, documentation, tracking and other correspondence is delivered to our customer accurately, on-time and to the mutually agreed upon formats.
- Partner with the enterprise sales representative to serve as a primary point of contact for our customers and leads the accumulation of KPIs and other key customer data provided during Quarterly Business Reviews (QBRs) and in other customer touchpoints.
Benefits
- Healthcare, vision & dental coverage to keep you and your family well
- Health Savings Accounts (HSA) and Flexible Spending Accounts (FSA) for more control over your healthcare dollars
- Employer-paid life and disability insurance for added peace of mind
- 401(k) with company match to invest in your future
- Employee Stock Ownership Plan (ESOP) so you benefit directly from our shared success
- Tuition reimbursement and ongoing learning opportunities to support your growth
- Employer-paid employee assistance program to care for your physical, mental, and financial health
- Paid time off that helps you truly disconnect
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
