Remote Enterprise Printing Systems Engineer (VA ESOM)

Kentro • Remote,

9d • $114,000 - $129,000 • Remote

About The Position

Kentro is seeking an experienced Enterprise Printing Systems Engineer to support our growing Endpoint Engineering organization and Enterprise Printing Initiative within a large-scale federal environment. This role is responsible for engineering, deploying, supporting, and sustaining enterprise printing infrastructure that enables secure, reliable, and highly available printing services across the organization. The ideal candidate possesses extensive experience supporting enterprise print technologies and understands how printer infrastructure, endpoint management, security, deployment automation, and operational engineering intersect within complex enterprise environments. This individual will work collaboratively with engineers, architects, security personnel, and operational teams to modernize enterprise printing capabilities while supporting ongoing operational excellence.

Requirements

• 5+ years of relevant experience supporting enterprise printing, endpoint engineering, systems administration, or related enterprise infrastructure environments.
• Bachelor's degree in computer science, electronics engineering or other engineering or technical discipline is required. An additional 8 years of relevant experience may be substituted for the degree requirement for a total of 13+ years of experience.
• Strong knowledge of Windows operating systems, Active Directory, enterprise print servers, and printer administration.
• Experience supporting Microsoft Endpoint Configuration Manager (MECM), Microsoft Intune, Windows Autopilot, co-management, and cloud-based endpoint management technologies.
• Proficiency with PowerShell scripting for deployment automation, endpoint configuration management, operational support, and compliance remediation.
• Working knowledge of enterprise endpoint lifecycle management, deployment methodologies, device configuration standards, and operational engineering practices.
• Experience supporting enterprise printing infrastructure within large-scale IT environments.
• Strong analytical, troubleshooting, and problem-solving skills with the ability to diagnose and resolve complex technical issues.
• Experience supporting structured operational processes within enterprise IT organizations, including Agile or Scrum delivery environments.
• Ability to manage multiple priorities while supporting operational sustainment and modernization initiatives.
• Excellent verbal and written communication skills.
• Ability to collaborate effectively with engineers, architects, security teams, vendors, operational leadership, and cross-functional stakeholders.
• Demonstrated ability to communicate technical concepts to both technical and non-technical audiences.
• US Citizen or Green card holder
• Willing and able to obtain and maintain Public Trust Clearance

Nice To Haves

• Experience supporting large-scale federal government IT environments.
• Experience supporting Windows, macOS, and mobile device ecosystems.
• Experience with enterprise endpoint security, compliance frameworks, and device management best practices.
• Experience supporting deployment automation, endpoint analytics, and operational reporting initiatives.
• Experience supporting medical printing environments or healthcare-related printing technologies.
• Industry certifications such as Microsoft Certified, CompTIA A+, Network+, Security+, JAMF, or other relevant endpoint engineering certifications.

Responsibilities

• Install, configure, and deploy enterprise printers, multifunction devices, print servers, and supporting infrastructure.
• Configure printer drivers, firmware, print queues, device policies, and security settings.
• Support enterprise printer deployments and infrastructure modernization initiatives.
• Perform advanced troubleshooting of hardware, software, print queue, network connectivity, and user access issues.
• Monitor printer health, availability, and operational performance.
• Coordinate equipment repairs and maintenance with vendors and internal support teams.
• Administer enterprise print servers, printer queues, user permissions, and device configurations.
• Maintain enterprise printer inventory and support asset lifecycle management activities.
• Assist with deployment planning, operational readiness, and production implementation efforts.
• Apply firmware updates, security patches, and configuration changes.
• Support vulnerability remediation and ensure compliance with organizational security standards.
• Participate in engineering reviews and security validation activities supporting enterprise printing solutions.
• Develop and maintain technical documentation, standard operating procedures, implementation guides, and knowledge base articles.
• Participate in engineering working sessions, deployment planning meetings, and operational reviews.
• Identify recurring operational issues and recommend process improvements that enhance service delivery, deployment consistency, and operational efficiency.

Benefits

• paid time off
• healthcare benefits
• supplemental benefits
• 401k including an employer match
• discount perks
• rewards
• education reimbursement for certifications, degrees, or professional development
• flexibility for you to take a course, complete a certification, or other professional growth and networking
• funds for activities – virtual and in-person – e.g., we host happy hours, holiday events, fitness & wellness events, and annual celebrations
• charity galas/events

What This Job Offers

• Job Type: Full-time
• Career Level: Senior