Enterprise Platforms Manager

MONTERRA CREDIT UNION•Redwood City, CA

1d•Onsite

About The Position

Monterra Credit Union is seeking an Enterprise Platforms Manager for its Corporate Office in Redwood City, CA. This role is ideal for someone with over five years of experience supporting enterprise applications in a financial institution, particularly with core systems like Jack Henry Symitar. Monterra Credit Union is a collaborative, community-centric, and growth-oriented financial institution that values diversity, equity, and inclusion. They are committed to investing in their employees, members, and the community. The Enterprise Platforms Manager will oversee the implementation, governance, and ongoing support of the credit union’s core system and enterprise software platforms, including Alkami digital banking solutions. This position provides senior-level technical leadership for the Jack Henry Symitar core system, Alkami Digital Banking, and related enterprise applications, covering application programming and development for systems such as ARCU, CFS Data Connectors, Power BI, SMA, Opcon, and others. The manager is responsible for both project execution and daily operations, ensuring systems are well-supported, strategically aligned, current, secure, and compliant with regulations. A strong understanding of credit union core, digital banking, and enterprise platforms is essential.

Requirements

Bachelor’s degree in Computer Science, Information Systems, or a related discipline, or an equivalent combination of education and experience.
Five or more years of progressively responsible experience supporting enterprise applications, core systems, digital banking platforms, and data environments, preferably within a credit union or financial services organization.
Demonstrated senior-level technical leadership for enterprise application development, system integrations, and ongoing operational support.
Proven ability to lead, coach, and develop technical staff through mentoring, training, performance management, and day‑to‑day oversight.
Strong analytical, organizational, and communication skills, with the ability to collaborate effectively across business, technical, and vendor teams.
Knowledge of regulatory, security, audit, and business continuity requirements applicable to financial institutions.
Strong service orientation and commitment to supporting the credit union’s mission and member experience.
Must have five or more years of progressively experience supporting enterprise applications within a financial institution.
Experience supporting a core systems platform such as Jack Henry Symitar.
Candidates must be able to reliably commute daily to Redwood City, CA.

Nice To Haves

Experience supporting Alkami digital banking solutions.
Experience with Jack Henry complementary and supporting platforms such as ARCU, CFS Data Connectors, Power BI, SMA, Opcon, and other enterprise systems and platforms.
Strong working knowledge of the Jack Henry Symitar core system, including configuration, integrations, reporting, and PowerOn programming and development.
Experience supporting and overseeing application development and integrations for digital banking platforms, including Alkami Digital Banking.
Solid understanding of data architecture principles, ETL processes, and business intelligence tools used for enterprise reporting and analytics.
Experience supporting enterprise data warehouse environments, reporting platforms, dashboards, metrics, and data extracts across multiple systems.
Experience with application programming, development, and integration support for Alkami Digital Banking.
Experience with supporting enterprise platforms such as ARCU, CFS Data Connectors, Power BI, SMA, Opcon, and similar systems.
Experience with application and system integration using APIs and data interfaces.
Experience with data architecture concepts, including relational database management systems (RDBMS) and data warehousing.
Experience with SQL development and scripting, including utilities and automation scripts.
Experience with ETL processes and data integration across core, digital, and vendor systems.
Experience with business intelligence and reporting tools, including Power BI and enterprise dashboard platforms.
Experience with enterprise application lifecycle support, including design, development, testing, deployment, upgrades, and production support.
Experience with system administration, access control, vendor coordination, and on‑call operational support for enterprise platforms.

Responsibilities

Oversee the implementation, governance, and ongoing support of Monterra Credit Union’s core system and enterprise software platforms, including Alkami digital banking solutions.
Provide senior-level technical leadership and oversight for the Jack Henry Symitar core system, Alkami Digital Banking, and related enterprise applications.
Manage application programming and development activities supporting systems such as ARCU, CFS Data Connectors, Power BI, SMA, Opcon, and other supporting systems and platforms.
Ensure enterprise systems are effectively supported, strategically aligned, and remain current, secure, and compliant with regulatory requirements.
Oversee custom development, automation, and system enhancements for Symitar, Alkami, and integrated third‑party applications.
Guide development standards, design decisions, documentation practices, and production support for enterprise application environments.
Oversee system integrations, data flows, and interface dependencies between core, digital, and vendor platforms.
Lead and manage a team of application developers and analysts to support enterprise systems.
Develop, coach, and mentor technical staff, conducting performance appraisals and career development.
Foster a positive and engaging work environment.
Comply with applicable laws and regulations, including the Bank Secrecy Act, the Patriot Act, and laws enforced by the Office of Foreign Assets Control.
Perform other related duties as assigned.
Provide service that aligns with the Credit Union’s mission of passionately delivering relevant products, services, and education tailored to help members, employees, and communities achieve their financial goals.