Enterprise Payments Governance & Operations Lead

Caterpillar Inc.•Peoria, IL

1d•$147,760 - $240,110•Remote

About The Position

Caterpillar is looking for an experienced payments leader to serve as the Enterprise Payments Governance & Operations Lead, helping establish and scale Caterpillar's Enterprise Payments Center of Excellence (CoE) within Cat Digital. This role sits at the center of how enterprise payment decisions are made across the company, ensuring that business units can deliver customer payment experiences while operating within a consistent set of enterprise standards and governance frameworks. You will be responsible for operationalizing Caterpillar's enterprise payments governance model, translating strategy into repeatable processes, decision frameworks, and controls that can be consistently applied across business units, geographies, and channels. Your focus is not on owning individual payment implementations, but on ensuring that payment related decisions across the enterprise are aligned, scalable, and compliant. You will lead governance activities across enterprise payment initiatives and partner closely with Treasury, Tax, Legal, ERP, Finance, Product, Architecture, and Digital teams to drive consistent decision making, manage exceptions, and establish standards that support enterprise growth. This is a highly cross-functional role requiring strong facilitation skills, operational discipline, business judgment, and the ability to influence stakeholders. You will play a critical role in establishing the operating model that enables Caterpillar's long-term enterprise payments strategy.

Requirements

Decision Making and Critical Thinking: Knowledge of the decision-making process and associated tools and techniques; ability to accurately analyze situations and reach productive decisions based on informed judgment.
Software Change Request Management: Knowledge of software change request management; ability to manage software product change requests from customers, prospective customers, vendors, and internal staff.
Software Product Business Knowledge: Knowledge of and experience with the business aspects and operation of a software product; ability to manage install base, current uses, future plans, and product vision.
Software Product Management: Knowledge of software product management; ability to operate and manage software product development projects at all stages of the product development lifecycle.
Software Product Technical Knowledge: Knowledge of technical aspects of a software products; ability to design, configure and integrate technical aspects of software products.
Marketing Strategy and Positioning: Knowledge of market research, segmentation, and channels; ability to use business models to develop and implement marketing strategies, objectives, and tactics as well as establishing a communications plan.
Proven experience leading governance, operating model, or enterprise standards initiatives within payments, fintech, financial services, or enterprise platforms
Deep understanding of: Payment Service Providers (PSPs), Payment acceptance and processing models, Card and bank payment rails (ACH, NACHA, SEPA, wire transfers, etc.), Payment lifecycle processes including authorization, settlement, and reconciliation
Experience operating within enterprise governance, Center of Excellence, or shared services models
Demonstrated ability to drive alignment across multiple stakeholders and organizations
Experience managing complex initiatives involving business, technology, legal, finance, and compliance teams
Ability to establish scalable processes, frameworks, and operating models
Strong analytical, organizational, and problem-solving skills
Excellent communication, facilitation, and stakeholder management capabilities
Ability to balance enterprise standardization with business flexibility
Bachelor's degree in Business, Finance, Information Systems, Engineering, or related field or equivalent working experience
8+ years of experience in payments, financial services, fintech, enterprise platforms, governance, or related disciplines
Experience building or scaling enterprise payments governance capabilities

Nice To Haves

Experience working directly with: Treasury and banking organizations, Tax and legal functions, Enterprise architecture and digital platform teams
Knowledge of: Merchant of Record (MoR) models, Subscription and recurring billing models, Tokenization and PCI compliance requirements, Global payment methods and network requirements
Experience overseeing PSP governance, vendor management, or provider rationalization initiatives
Experience leading enterprise transformation or digital platform governance efforts
Proven ability to influence decisions in highly matrixed environments
Experience establishing governance metrics, operating reviews, and executive reporting
Demonstrated success building scalable enterprise operating models that support growth and adoption

Responsibilities

Own and operate the Enterprise Payments governance framework across business units and channels
Ensure consistent application of enterprise payments standards, policies, and decision frameworks
Lead the intake and governance review process for payment related initiatives across the enterprise
Establish and manage governance processes for: Payment Service Provider (PSP) selection and lifecycle management, Exception review, approval, tracking, and remediation, Enterprise payment standards adoption, Governance decision documentation and communication
Facilitate enterprise decision-making across: Treasury (banking, settlement, liquidity), Tax (Merchant of Record, indirect tax, entity structure), Legal (contracts, regulatory requirements, compliance), ERP and Finance (order-to-cash alignment and reconciliation), Supporting Digital and Technology Teams
Coordinate enterprise reviews for new payment methods, payment capabilities, and platform changes
Partner with the Enterprise Payments Domain and Strategy teams to ensure governance decisions are translated into actionable implementation guidance
Identify opportunities to improve governance effectiveness, reduce complexity, and increase standardization
Drive adoption of enterprise payment standards across business units
Serve as a primary escalation point for governance related decisions and exceptions
Establish governance metrics, reporting, and performance indicators to monitor compliance and adoption
Maintain visibility into enterprise payment initiatives and ensure alignment with long-term enterprise objectives
Support the continued evolution of the Enterprise Payments CoE operating model