Payments Operations Lead

Tabs•New York, NY

1d•$130,000 - $150,000•Onsite

About The Position

Tabs is the leading AI-native revenue platform for modern finance and accounting teams. Tabs agents automate the entire contract-to-cash lifecycle, including billing, collections, revenue recognition, and reporting, to help teams eliminate manual work and accelerate cash flow. High-growth companies like Cursor and Statsig rely on Tabs to generate invoices directly from contracts, reconcile payments in real time, and automate ASC 606 compliance. Founded in 2023, Tabs has raised over $91 million from Lightspeed Venture Partners, General Catalyst, and Primary. The team is headquartered in New York and brings deep expertise in finance and AI. About the Role We're hiring a Payments Operations Lead in New York to build and own payment operations as Tabs brings payments in-house. This is a founding role on a new team, reporting to the VP of Finance. Tabs is moving billions of dollars of gross payment volume onto our own rails. You'll own how that money moves and how it's protected: reconciliation, disputes, reserves, fraud, and merchant risk. Our volume is ACH-first with a growing card share, and our merchants are few, large, and high-value, so the work rewards precision over throughput. You'll set the standard for how Tabs runs payments, not maintain one someone else already built.

Requirements

5+ years in payments operations, risk, or fraud and dispute operations, including at least 2 years at a payment facilitator, processor, or platform — Stripe (Connect), Adyen for Platforms, Square/Block, Shopify Payments, or similar
A track record of building the process, not just operating one someone else designed
Fluency in how reserves, holdbacks, and offset rights actually operate against a merchant’s balance — the operating mechanics, not just the legal language
Working knowledge of both ACH returns and card chargebacks, including return-handling and payer-notification workflows

Nice To Haves

Experience standing up or scaling merchant-facing dispute self-service is a plus
Experience supporting a live acquirer migration affecting real merchant volume is a plus
Familiarity with B2B billing or invoicing platforms and how their risk profile differs from consumer or card-present books is a plus
Exposure to treasury or banking-partner relationship management is a plus

Responsibilities

Build the function Choose the systems, define the architecture, and hire the team that comes after you. You decide what we build versus buy.
Own the risk register Map every way a chargeback, return, or merchant failure could cost Tabs money. Set detection triggers and remediation paths before each merchant goes live.
Set reserve strategy Define reserve amounts by merchant tier, negative balance triggers, and offset and clawback mechanics. Own the thresholds and escalation paths.
Run reconciliation Know where every dollar sits across balance accounts and settlement, daily. Build the cadence, the alerting thresholds, and the break-investigation process.
Set fraud and compliance posture Own the AML policy, the merchant acceptance policy, and the risk relationship with our payment partners.
Own disputes and chargebacks Build the merchant self-service system: evidence flow, deadlines, and escalation path. You own the outcome, not a queue.
Scale onboarding and migration Make underwriting, merchant sign-up, and acquirer migration hold up as we go from dozens of merchants to hundreds.

Benefits

Competitive compensation and equity
Unlimited PTO
Up to 100% employer covered monthly healthcare premium (medical, dental, vision)
Lunch provided via Sharebite, plus dinner for any later in office days.
Parental leave up to 12 weeks
Tax free commuter and parking benefits
Voluntary insurances (Life, Hospital, Critical Illness, Accident)
Employee Assistance Program (Rightway)
Free One Medical Membership
401k