Enterprise Operations Manager

Bilt • New York, NY

3d • $80,000 - $110,000

About The Position

Bilt's Enterprise team works with the housing and retail partners who bring Bilt to millions of residents and customers. Behind every partner launch, advisory board session, and partner touchpoint is a set of workflows that need to run cleanly and on time. As an Enterprise Operations Manager, you'll be the operational backbone of our B2B marketing programs. You'll keep our CRM accurate and useful, automate the communications that keep partners informed, run launch operations from checklist to CSAT, and own the logistics behind our advisory board and partner gifting programs. You'll help stand up the platforms that make this work scale, and you'll partner daily with enterprise sales, account managers, and marketing. This is a role for someone who is exceptionally organized, enjoys building systems, and makes sure nothing slips through the cracks.

Requirements

• 2+ years of experience in marketing operations, revenue operations, or a similar operational role
• Proficiency working in a CRM (e.g., HubSpot, Salesforce), including data hygiene and reporting
• Experience building launch plans and executing multi-stakeholder projects on time
• Exceptional organization and attention to detail; you notice what others miss
• Comfort with travel of up to 50% for partner launches and events
• Strong written communication, with the ability to draft clear partner-facing messaging

Nice To Haves

• Prior experience running gifting or events programs
• Experience standing up or migrating marketing automation and CRM platforms
• Familiarity with B2B or partner marketing, especially in housing, retail, or fintech
• Comfort with project management tools (e.g., Asana, Notion, Airtable)

Responsibilities

• Build and maintain automated partner communication sequences, from onboarding to ongoing relationship touchpoints
• Own CRM hygiene, including partner level tags, relationship maps, contact-count flags, and health score sync
• Run launch operations end to end: manage launch checklist instances, coordinate across teams, and execute post-launch CSAT
• Coordinate advisory board logistics, including scheduling, materials preparation, and recaps
• Manage the partner gifting and swag program, including the library, budget bands, and fulfillment
• Help evaluate, stand up, and configure the marketing and CRM platforms that power the Enterprise team's workflows
• Build and maintain audience lists and launch plans that enterprise sales, account managers, and marketing rely on
• Identify manual processes and turn them into repeatable, automated workflows
• Travel to partner launches, advisory board sessions, and events to support on-the-ground execution
• Take on the logistical and operational work that comes with a fast-growing partner business

Benefits

• Competitive salary with a meaningful stake in the company via equity and our performance bonus program
• Health insurance for you (& your loved ones) from day one - Enjoy a One Medical Membership, wellness stipends, family programs and more, on us.
• 401k plan with a match
• Commuter FSAs
• UNLIMITED PTO
• Exclusive Employee-only Bilt Points
• Team Events

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed