Manager, Enterprise Platform Operations

Dave & Buster's•Coppell, TX

5d•$127,800 - $170,000

About The Position

The Manager, Enterprise Platform Operations is responsible for leading the teams and technologies that provide the foundational infrastructure supporting enterprise applications, digital platforms, and business operations across Dave & Buster's and Main Event. This role combines hands-on technical leadership with people management responsibilities and serves as the operational owner of enterprise infrastructure services, cloud platforms, networking, identity services, and core platform operations. The position requires senior-level technical depth across modern infrastructure technologies, along with the ability to lead engineers, establish operational standards, drive infrastructure modernization efforts, and partner closely with Architecture, Platform Engineering, DevSecOps, SRE, Security, and Enterprise Applications teams. The ideal candidate is a highly technical player-coach capable of providing strategic direction, mentoring technical staff, and actively participating in complex infrastructure design, troubleshooting, and modernization initiatives.

Requirements

Bachelor's degree in Information Technology, Computer Science, Engineering, or a related discipline.
10+ years of infrastructure engineering, cloud operations, or enterprise platform operations experience.
3+ years of technical leadership and people management experience.
Strong hands-on experience designing, implementing, and supporting enterprise infrastructure environments.
Deep experience with Microsoft Azure cloud services.
Strong enterprise networking expertise.
Strong Windows Server administration and infrastructure lifecycle management experience.
Experience administering Microsoft Entra ID and Active Directory environments.
Experience supporting highly available, mission-critical production environments.
Experience with enterprise monitoring, operational support, and incident management.
Strong written and verbal communication skills.

Nice To Haves

Experience working in a distributed restaurant, retail, or entertainment environment
Experience with Azure-native services including: Azure Virtual Networks, Azure Firewall, Azure Monitor, Log Analytics, Azure Policy, Azure Backup, Azure Site Recovery, Azure Data Factory, App Services
Experience with Meraki networking platforms, Fortinet firewall and security platforms, Mist wireless networking solutions, Nutanix infrastructure platforms
Experience with PowerShell, Terraform, Infrastructure as Code, Automation frameworks
Experience supporting retail, hospitality, entertainment, or multi-site operational environments.
Experience leading infrastructure modernization and cloud transformation programs.

Responsibilities

Serve as the senior technical leader for enterprise infrastructure and platform operations.
Provide architectural and operational guidance across cloud, networking, systems, and identity platforms.
Establish infrastructure standards, best practices, and operational procedures.
Mentor infrastructure engineers and provide technical leadership on enterprise initiatives.
Evaluate emerging technologies and make recommendations for future platform investments.
Partner with Enterprise Architecture to ensure infrastructure standards align with enterprise technology direction.
Lead Azure infrastructure operations and administration.
Ensure cloud environments are secure, scalable, highly available, and cost-effective.
Develop infrastructure roadmaps aligned to business and technology strategy.
Manage lifecycle planning for infrastructure services and platforms.
Drive cloud optimization and modernization initiatives.
Establish infrastructure governance and operational controls.
Lead enterprise networking operations and modernization efforts.
Ensure performance, availability, and resiliency of enterprise network services.
Oversee DNS, identity, certificate management, and core platform services.
Manage vendor relationships and escalation processes for critical infrastructure systems.
Establish standards for network, cloud, and identity services.
Drive infrastructure reliability and operational maturity.
Establish monitoring standards, operational metrics, and service health reporting.
Lead incident management, root cause analysis, and problem management activities.
Partner with Site Reliability Engineering teams to improve system availability and resiliency.
Develop disaster recovery and business continuity capabilities.
Improve automation and reduce operational toil through modern operational practices.
Lead enterprise infrastructure modernization initiatives.
Identify opportunities to automate operational processes.
Promote Infrastructure as Code and operational automation practices.
Collaborate with DevSecOps and Platform Engineering teams to improve deployment and operational workflows.
Establish repeatable operational processes that improve efficiency and scalability.
Ensure infrastructure services align with enterprise security standards and policies.
Support audit, compliance, and regulatory initiatives.
Partner with Cybersecurity teams to implement operational security controls.
Lead remediation efforts for infrastructure vulnerabilities and risks.
Ensure identity, network, and cloud security best practices are consistently applied.
Lead, coach, and develop infrastructure engineering team members.
Foster a culture of accountability, ownership, and continuous improvement.
Recruit and retain high-performing technical talent.
Establish development plans and career growth opportunities for team members.
Build succession plans for key operational and engineering roles.