Enterprise Operations Engineer I

Mastercard•O'fallon, MO

23h•Onsite

About The Position

Globally partnering with our Customers to deliver world class technical support for MasterCard infrastructures and applications, enabling growth, diversification and new business generation. Provide technical operations support as part of a 24x7x365 global team for MasterCard’s global infrastructure; with focus on minimizing impact to Customers and internal users. Monitor the infrastructure, and be a key stakeholder in MasterCard Incident and Change Management processes. Regularly perform data analysis to determine MasterCard’s performance and identify areas of improvement. Have you worked in an operations center environment? Do you like to triage issues and drive events to resolution? Do you like to interact with Customers, vendors, and support teams on a global scale?

Requirements

Bachelor’s Degree or equivalent work experience.
Basic knowledge of routing, switching, tunneling, and Multiprotocol Label Switching (MPLS).
Knowledge in UNIX, Mainframe, Production Control, File Transfer a plus
Basic UNIX scripting and tool monitoring, JCL, MVS, batch scheduling, knowledge of tandem technology a plus
Effective problem and troubleshooting skills.
Effective written and verbal communication skills.
Effective organization skills.
Effective interpersonal skills.

Responsibilities

Monitor and take corrective action for problems while minimizing customer impact.
Create and/or update internal tickets to document monitoring and recovery steps.
Perform routine maintenance procedures as required by policy or procedure.
Maintain metrics as defined by management.
Execute Incident, Change, and Problem Management processes.
Perform effective vendor management techniques to ensure forward-progress managed Incidents.
Monitor the performance of traffic, systems, and central site processing, addressing anomalies detected.
Route central site and customer traffic as necessary to minimize downtime and impact to the brand and business.

Benefits

insurance (including medical, prescription drug, dental, vision, disability, life insurance)
flexible spending account and health savings account
16 weeks of new parent leave
up to 20 days of bereavement leave
80 hours of Paid Sick and Safe Time
25 days of vacation time
5 personal days
10 annual paid U.S. observed holidays
401k with a best-in-class company match
deferred compensation for eligible roles
fitness reimbursement or on-site fitness facilities
eligibility for tuition reimbursement