Enterprise IT Technician I
Valenz•Phoenix, AZ
•Remote
About The Position
As an Enterprise IT Tech, you’ll provide remote IT support for staff and executives, ensuring a smooth and positive user experience. You’ll troubleshoot hardware, software, and system issues; manage and escalate support tickets; and administer Microsoft 365, Intune, Teams Voice, and other cloud services. You’ll also contribute to process improvements and documentation that strengthen IT efficiency and service delivery.
Requirements
- 2+ years of experience in a support technician role, with both on-site and remote support responsibilities.
- Experience providing IT support in a fast-paced, fully remote environment.
- Strong knowledge of Active Directory and Office 365 administration.
- Experience supporting and administering Five9.
- Proficiency with Microsoft Windows and applications, as well as Apple iOS and Android.
- Strong problem-solving skills with the ability to work well under pressure.
- Excellent communication skills to explain technical concepts to non-technical users and collaborate with cross-functional teams.
- Ability to work independently and as part of a team.
- Must be US based, in a location where you can work effectively and comply with company policies such as HIPAA.
Nice To Haves
- Knowledge of infrastructure components such as servers, storage systems, networks, and virtualization technologies.
- Experience with Microsoft Azure, Active Directory, and Microsoft Intune (MDM/RMM).
- Experience with command-line tools.
- Microsoft 365 Certification.
- Experience in customer service or hospitality.
Responsibilities
- Provide remote IT support for Vālenz staff and executives, delivering timely and effective solutions.
- Monitor and resolve IT support requests through the internal ticketing system.
- Escalate tickets to higher-level technicians and other teams as needed.
- Diagnose and resolve issues with Office 365, encryption tools, endpoint management, and application access.
- Support administration of Microsoft Intune, Microsoft 365, and Teams Voice.
- Contribute to account management in systems such as EntraID, Active Directory, and other cloud services.
- Install, configure, and repair computer hardware and software.
- Assist in creating and maintaining IT documentation, SOPs, and end-user self-service resources.
- Help migrate and update IT documentation into new platforms.
- Collaborate with business units to ensure IT solutions meet needs and align with business objectives.
- Participate in a rotating on-call schedule to support critical after-hours IT issues. During your assigned week, you'll respond to urgent requests outside of normal business hours. Additional compensation is provided for on-call coverage.
- Perform other duties as assigned.
- Reasonable accommodation may be made to enable individuals with disabilities to perform essential duties.
Benefits
- Generously subsidized company-sponsored Medical, Dental, and Vision insurance, with access to services through our own products, Healthcare Blue Book and KISx Card.
- Spending account options: HSA, FSA, and DCFSA
- 401K with company match and immediate vesting
- Flexible working environment
- Generous Paid Time Off to include vacation, sick leave, and paid holidays
- Employee Assistance Program that includes professional counseling, referrals, and additional services
- Paid maternity and paternity leave
- Pet insurance
- Employee discounts on phone plans, car rentals and computers
- Community giveback opportunities, including paid time off for philanthropic endeavors
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
