Enterprise Integration Specialist II

Everon Jobs•Indianapolis, IN

About The Position

Enterprise Integration Specialists play a significant role in implementation processes, documentation, and startup of jobs. The position supports customer and employee product training, quality control, engineering standards, engineering and startup scheduling, and pre-bid review. Specialists may also configure and document servers, IP cameras, access control panels, and other systems before deployment to customers. The specialist consults with customers and IT departments on hardware and software requirements, supports sales and estimators with technical reviews, and works with project installation teams and project managers during startup to verify that systems function, are tested, documented, and reporting properly. The role also supports customers and technicians through product support and escalated troubleshooting, maintains training materials and project documentation, and stays current with company products, policies, industry standards, and technology developments.

Requirements

A+ and Network+ certifications, or equivalent knowledge, are required.
Fluency in English and strong verbal and written communication skills, including timely follow-up.
Ability to read and interpret safety rules, operating and maintenance instructions, and procedure manuals.
Ability to write routine reports and correspondence and speak effectively with individuals and groups of customers or employees.
Excellent problem-solving and technical troubleshooting skills for hardware and software.
Ability to work effectively across multiple departments in a deadline-driven environment, adjust priorities quickly, and contribute as a team player and self-starter.
Knowledge of TCP/IP networking, Microsoft operating systems, Microsoft Word, Microsoft Excel, design software, project management software, and programmable logic software.
Knowledge of installation and maintenance of Microsoft operating systems, Microsoft 365, and Microsoft SQL.
Some knowledge of firewall implementation, switch configuration, network segmentation, and subnetting.
Ability to adapt skills as software and technology evolve.

Nice To Haves

Previous experience in software support, customer onboarding, or IT support; security industry experience is strongly desired.
A college degree in a technical field.
CCNA, CCNP Enterprise, Security+, limited-energy or low-voltage electrical licensing, and manufacturer training certificates such as Genetec, Avigilon, or Milestone.
Previous experience with NVRs, IP cameras, or video management systems such as Genetec or Avigilon.
Knowledge of Linux.

Responsibilities

Consult with customers and/or IT departments to analyze specifications for required computer hardware and software systems.
Review the functionality and design of proposed systems in support of sales, and serve as a technical resource for estimators.
Work with installation teams and project managers during startup to ensure systems are working, tested, documented, and reporting properly.
Recommend and manage implementation, upgrades, and maintenance of network equipment, including printers, servers, routers, switches, and firewalls.
Maintain and optimize processes for labeling, configuring, loading manufacturer software, and testing complete systems before installation.
Provide product support to customers and respond to communications in a timely and effective manner on technical product matters.
Provide escalated troubleshooting to Enterprise Integration Specialists in the Technology group and to installation technicians working with clients.
Recognize and document support-ticket trends and alert leadership; route potential bugs and feature requests to the appropriate department.
Maintain manufacturer-specific training syllabuses and ensure training information is current and relevant.
Estimate engineering hours accurately and ensure engineering and training hours posted do not exceed estimated values.
Maintain the programming matrix and project files on the company file server.
Stay current with company policies, procedures, products, industry standards, and technological developments.
Study literature and attend seminars to remain current in products, processes, and materials.
Perform other duties as assigned.